Android Home app keeps crashing

[theunknowntech]

After the latest update, everytime I try to turn off a zone the app keeps crashing. I've restarted my phone and tried uninstalling and reinstalling the app but it continues to crash.

[Annie0867]

Mine is doing the exact same thing. Gave a one star rating on Google play and received a response to come here to find the answers. I don't see any answers. 😡

[ComcastChe]

Hello theunknowntech! Sorry for the delayed response. Are you still experiencing this issue with your Xfinity Home app? If so please verify if you are receiving an error. 

[ComcastChe]

Sorry for the delayed response Annie0867. Are you able to get into your XH app? Are you receiving any errors? 

[theunknowntech]

Yes, the app still crashes when I try to turn off a zone.

[isaias123]

I have the same issue as well. The android app can arm and disarm the system, but when trying to access any zone it says "unfortunately Home has stopped." Report.  OK. 

And then it closes.

[ComcastChe]

Hey theunknowntech, and isaias123, can you guys verify what type of device you're using? Apple or Android?

[ComcastChe]

Have you restarted your phone? Uninstall and reinstalling the app? 

[Annie0867]

Yes to all. I can open the app, everything works but trying to choose a zone, app stops working and closes. I have uninstalled and reinstalled a couple times.

[ComcastChe]

Annie0867, What type of device are you currently using?

[Goldenjanieberg]

Mine keeps crashing too. I'm on an Apple device.

[theunknowntech]

I have a galaxy s7, and yes, i have uninstalled and reinstalled numerous times. Even after the June 29th update and I still have the same issue.

[Annie0867]

Galaxy S7 Edge.

[ComcastChe]

theunknowntech, Please send me a private message by clicking on my name, "ComcastChe" then click private message me.

In the body of this message please verify the first and last name of the account holder, and the street address associated with your services. I want to take a deeper look into the back end of the account.

[giangle]

I have been encountering the same issue for last three days now.  I have androi samsung galaxy s7 edge.

Can comcast quickly come up with a batch to fix this issue?  Or is there way to downgrade to previous version for now?

Thanks and regards,

Jack

[ComcastChe]

theunknowntech, are you still having this problem? 

[singleman61]

Its the app itself fellas. it has a bug in it.. it works fine on my Samsung tablet with the older update.  My Samsung phone has the newer update, and its no good.. developer needs to fix bug with new update is all.. all this chatting about it going around and around and around.. make the developer fix their problem ???

[singleman61]

And by the way i was on the phone with Home techical spport for over an hour yesterday, we did everything under the sun, still no good.. i talked to my phone carrier, nothing they can do, said its the developers problem to fix..

[theunknowntech]

Yes, I still have the problem. There is no reason to send you my name and house info. The issue is the app itself, not my account permissions. On my older phone that did not update the app works fine. Not to be insulting but from a techs viewpoint the problem is simple. I have 3 phones with the app. 2 of the phones updated the app. On those 2 phones the app no longer works properly. 1 phone did not update the app. The app still works properly on that phone.  The problem is the update.

[theunknowntech]

To everyone who is having this issue: The July 18 update appears to have reolved this problem. I just updated one of my phones and so far it is working properly. If the issue returns I will post that it has come back. Hopefully this corrects the problem for everybody. That is for those of us running android. I hope if it affecting iphone users that the issue is resolved as well. 

[singleman61]

Updated the app.. seems to be working fine again, thanks

[burn33]

No it didn't help. And it's a new service I just added

[Katrinamhanna]

My android app keeps crashing too

[ComcastRachelH]

burn33 & Katrinamhanna --

Thanks so much for reaching out.  We apologize for the frustration.  We're aware of an issue with the Xfinity Home Android app & engineering is already working on a fix.  I'll reach out when I have more information.

Thanks!

Rachel

[Qnet]

My xfinity home app has stopped working and I have Uninstalled and reinstall multiple times. Now what?

[ComcastRachelH]

Qnet -- 

We're aware of an issue with the Xfinity Home Android app & engineering is already working on a fix.  I'll reach out when I have more information.

Thanks!

Rachel

[carkam]

I an having that problem right now.

[ComcastRachelH]

carkam -- 

Thanks for reaching out.  Engineering is already working on a fix for this issue.  I'll reach out when I have more information.

Thanks!

Rachel

[ComcastRachelH · Accepted solution]

We just released an update that we believe will help. Can you all please try updating and let us know if this resolves the issue?

Thanks!

Rachel

[ComcastChe]

Hi Qnet, 

Sorry for the delayed response. Are you still having issues with the XH App? If so, I would like to help get this fixed. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.