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24/7 Recording Auto Shuts Off

New Poster

24/7 Recording Auto Shuts Off

At the request of the dev team, I am posting my request here. I love the app, and it works great in my home, but the problem that vexes me is everytime open the app to look back over recordings of motion in my house, and it requires to hit the 24/7 recording button every time. This needs to be corrected. See screenshot below to get an idea.
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Official Employee

Re: 24/7 Recording Auto Shuts Off

Diablocain --

 

Thanks for reaching out.  I was able to pull up your account & escalate to engineering to troubleshoot.  I will reach out when I have more information.

 

Rachel


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Official Employee

Re: 24/7 Recording Auto Shuts Off

Diablocain -- Looks like you may have a scene enabled that stops your camera from recording each morning. The article linked below details how to edit the scene. Please let me know if this resolves the issue. https://www.xfinity.com/support/articles/change-delete-scenes-app Rachel

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New Poster

Re: 24/7 Recording Auto Shuts Off

Rachel this did resolve my issue. Thank you
Official Employee

Re: 24/7 Recording Auto Shuts Off

Diablocain -- Thanks so much for taking the time to let me know. Glad we were able to get this resolved for you! Rachel

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