The Flex box hangs up on the "Welcome Connecting to your entertainment experience" screen. It has been stuck on this screen all day. I got info to come up on the bottom of the screen showing that it is connected toWiFi and showing it's MAC address. I am using an my own modem & router. Any suggestions to get it to finish setup.
I unplugged the Flex box and left it overnight. I also turned the modem and router off. This morning I turned them on and plugged in the Flex box. Now it cycles between the first Welcome screen, the "Welcome Connecting to your entertainment experience" screen, and then a blank screen. My modem does not have a WPA button. I am using a Arris modem and a Linksys router.
I don't get any error message on the screen. My internet is in another room. I would need a very long Ethernet cord (about 25 feet) to connect that way. I was on the phone with customer support for over an hour and they were no help at all. I got a second Flex box and it does the same thing as the first one. It cycles between the first Welcome screen, The Welcome connecting to your entertainment experience screen, and a black screen.