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No way to switch subtitles in Amazon app on Flex

VassiliNikolaev
New Poster

No way to switch subtitles in Amazon app on Flex

I am watching Spies of Warsaw right now. If I go to "Subtitles and more" it shows me that This title is available in English (cc) but only OK button on the screen is yellow and available to press. I tried all the buttons on the remote, nothing helps me to jump to subtitles and switch them on. Help!
VassiliNikolaev
New Poster

Re: No way to switch subtitles in Amazon app on Flex

By the way, I just checked Amazon Prime app on Roku. Subtitles work just fine there. It looks like I am switching back to Roku for this series.
VassiliNikolaev
New Poster

Re: No way to switch subtitles in Amazon app on Flex

It looks like Xfinity Flex support doesn't care loosing a customer to Roku. Fine with me.
ScratchMonkey
Contributor

Re: No way to switch subtitles in Amazon app on Flex

Did you try using the arrow keys on the remote to navigate to the CC button? 

VassiliNikolaev
New Poster

Re: No way to switch subtitles in Amazon app on Flex

Surely I did. But CC button is not yellow, so it's not reachable.
ScratchMonkey
Contributor

Re: No way to switch subtitles in Amazon app on Flex

Is this true for multiple shows? Could the show you're watching not have CC? That's the only case I could imagine where the button isn't enabled.