My background refresh is on all the time for all apps. Maybe it refreshes when I am not using the ipad at night. I have Bluetooth on all the time, too.
Had the same problem a couple of months ago. I think doing an update worked.
Started doing the same thing this AM but no update available.
I have't tried it yet. For some very mysterious reason, after 6 months of this trouble, and after all my posts, the situation has improved considerably.
My husband's phone is another story. Requires him to re-log-in nearly every time. I'll try your trick on his phone. Thanks.
You're not alone.
And this isn't the 1st time it's happened to me.
I posted a few days ago to see if anybody had new ideas.
Nobody likes to hear that "I don't have time . . . " but that's reality. And we all know "reality bytes".
Looks like there’s been a new update to the connect app. I’ve downloaded the update and turned background refresh back on. I guess we’ll see if this latest update has finally fixed all of the problems many of us have been experiencing for close to a year now.
Well since I downloaded the latest xfinity connect app update 4 or 5 days ago the app seems to be working perfectly fine. Mail is updating as it should and I’ve received no network related error messages like I used to get. Could it be that after almost a year they’ve finally fixed the problems with this app ? I don’t know but at least in my case so far so good. Hopefully all of the others who posted on this thread are experiencing the same positive results.
Mine improved for a while, but now is sketchy, esp. when connecting through a different wi-fi system. The upgrade did not help my husband's at all. He has to log in every time he clicks on the Connect app. The spinner spins for a while then kicks him out and he has to log in again. That makes 2 log-ins to access his email!
Thanks very much for the suggestions. I'm not sure how to clear Google and Safari browsers -- can you advise?
I will definite delete the app and reinstall. Today when he went into Connect, it showed he had only 3 messages. Not possible. I turned off the phone and turned it back on, logged in for him, and all his messages reappeared. He blames the phone. I blame Connect.
When I switched to my iPad after only using my Android I saw outlook knew about a bunch of emails but Xfinity connect app showed a bunch of emails in my junk file.
Could this be how each app handles email? Better yet Isaw a few spammers acting like Xfinity asking me to reset my password. DO NOT RESPOND TO THEM. CHANGE YOUR PASSWORD AND SECRET QUESTIONS IF
YOU ARE WITHIN A SAFE SECURE NETWORK. T O DAY I SAW A LINK WITH
.FR implying it is a spammer. FR is aFrench email extension. It was in my junk folder.
Thank you! I did contact Xfinity and they refreshed my id. I deleted the app and the new app would not load but I can get the email through the chrome app. It is my business email so I have to get it some way. I will also set up the iphone telephone app, too.
I’ve had the same problem on my iPhone and iPad for several months. Seems like every three or four times I try to use it the email,won’t load. I’ve called Comcast support and had the “refresh” done but it only lasts about two days. The “special team” that Comcast Help refers my “Ticket” to never responds. This is not a way to run a service company.
Try closing both the general email app and the Xfinity app on all devices. Wait for 15 minutes, then open Xfinity email. This is presuming the Xfinity IOS app is up to date.