My background refresh is on all the time for all apps. Maybe it refreshes when I am not using the ipad at night. I have Bluetooth on all the time, too.
Had the same problem a couple of months ago. I think doing an update worked.
Started doing the same thing this AM but no update available.
Mlmsolomon: Did you try my previous suggestion in this thread in regards to turning off background refresh for the connect app in your phone settings ? That’s the only thing that fixed the issues for me. I’m using an iPhone 7.
I have't tried it yet. For some very mysterious reason, after 6 months of this trouble, and after all my posts, the situation has improved considerably.
My husband's phone is another story. Requires him to re-log-in nearly every time. I'll try your trick on his phone. Thanks.
You're not alone.
And this isn't the 1st time it's happened to me.
I posted a few days ago to see if anybody had new ideas.
Nobody likes to hear that "I don't have time . . . " but that's reality. And we all know "reality bytes".
Looks like there’s been a new update to the connect app. I’ve downloaded the update and turned background refresh back on. I guess we’ll see if this latest update has finally fixed all of the problems many of us have been experiencing for close to a year now.
Well since I downloaded the latest xfinity connect app update 4 or 5 days ago the app seems to be working perfectly fine. Mail is updating as it should and I’ve received no network related error messages like I used to get. Could it be that after almost a year they’ve finally fixed the problems with this app ? I don’t know but at least in my case so far so good. Hopefully all of the others who posted on this thread are experiencing the same positive results.
Mine improved for a while, but now is sketchy, esp. when connecting through a different wi-fi system. The upgrade did not help my husband's at all. He has to log in every time he clicks on the Connect app. The spinner spins for a while then kicks him out and he has to log in again. That makes 2 log-ins to access his email!
Thanks very much for the suggestions. I'm not sure how to clear Google and Safari browsers -- can you advise?
I will definite delete the app and reinstall. Today when he went into Connect, it showed he had only 3 messages. Not possible. I turned off the phone and turned it back on, logged in for him, and all his messages reappeared. He blames the phone. I blame Connect.
When I switched to my iPad after only using my Android I saw outlook knew about a bunch of emails but Xfinity connect app showed a bunch of emails in my junk file.
Could this be how each app handles email? Better yet Isaw a few spammers acting like Xfinity asking me to reset my password. DO NOT RESPOND TO THEM. CHANGE YOUR PASSWORD AND SECRET QUESTIONS IF
YOU ARE WITHIN A SAFE SECURE NETWORK. T O DAY I SAW A LINK WITH
.FR implying it is a spammer. FR is aFrench email extension. It was in my junk folder.
Thank you! I did contact Xfinity and they refreshed my id. I deleted the app and the new app would not load but I can get the email through the chrome app. It is my business email so I have to get it some way. I will also set up the iphone telephone app, too.
A new update was released last night for android, version 6.8.4 with a slightly new look. Opened email this morning and it seemed to run flawlessly. Make sure you all try it out. Hope this works as a long term fix.
I’ve had the same problem on my iPhone and iPad for several months. Seems like every three or four times I try to use it the email,won’t load. I’ve called Comcast support and had the “refresh” done but it only lasts about two days. The “special team” that Comcast Help refers my “Ticket” to never responds. This is not a way to run a service company.
Try closing both the general email app and the Xfinity app on all devices. Wait for 15 minutes, then open Xfinity email. This is presuming the Xfinity IOS app is up to date.
My emails stopped downloading on Dec 12th on my Sprint LG Volt prepaid phone after many years and I have not been able to find out why. I have tried every thing and it always says cannot reach server. It is very frustrating and Comcast tried reseting the modem a couple of times with no results Where does the problem lie, with Sprint or with Comcast.
1. Clear cache. Verify whether you are using the Google Chrome browser. This gets full of junk/cache.
2. Close all applications.
3. Make sure you are connected to your network. We have 2 networks and our printer has to be on the same network as the device sending a request to print something.
4. Delete the Xfinity icon. Uninstall Xfinity. Reinstall Xfinity.
5. If you are connected to the network, try clicking on Xfinity. It should prompt you for a password and user id.
6. If you’re still having issues, I suspect your phone does not run Chrome. Try another browser like Microsoft, Google, Bing or whatever Sprint is supplying on that phone. Personally, I use Chrome.
If your neighbor doesn’t have a secure network with a network password, it could be as simple as resetting your network password. Call Xfinity if they have supplied you with a modem. The secure setup is different. They can walk you through resetting your modem and network password. That would be a priority to me for the sake of having nobody near your property borrowing your paid internet service.
Same issue here. Uninstalled the app on my phone. Started working for a day, then stopped. Just keeps going round and round and never stops. Like it is trying to update and can't. Does not work on wifi either. same circle.
Do you also have Outlook? I am wondering if a 3rd party software will solve it. I have used Outlook with the Microsoft account. It has to be set up with your user and password.
If Outlook is used without being signed on Comcast, it will not synchronize email.
If you are using an Ipad, then just use native Apple email. It is a way around it. When the server is operating, go into Xfinity and synchronize email.
I noticed certain times of the day when Xfinity is unavailable. It was usually around midnight when servers were rebooted. Try a different time of day.
This is on my phone, I ended up clearing the data and then logged back in to see it it would help. It is working for now. Just don't know how long. I uninstalled and reinstalled last week, worked for about a day or so. The wife is having the same issue. It has got to be the app that is causing the issues. Nothing has changed on my phone.
I wonder if the WiFi or your network is acting up. Maybe you can reboot the router if you are using Comcast as a service.
I had an issue with ATT because a tower was not functioning. I had to drive near a WiFi location and use my secure connection in my car. I replaced my phone after that and it worked.
If you also have AT&T, they can provide a box called a 'Microcell' which you sit in a windowsill. It is supposed to enhance cell phone signals because they say there is a lot of electronic interference in our homes. I also live near a highway.
My upgraded Samsung now works.
I am not using any WIFI. I have Verizon for my phone service. I just checked my emails on my phone and it has stopped updating. it just keeps on circling.