You would think with all the problems members are having with Xfinity Connect APP that xfinity support would fix there app. especially since your not the only one having the problem so there is nothing wrong with anyone account its the APP and Xfinity needs to fix it. i been having the exact same problems.. it was working fine then all of a sudden wouldnt load any emails keep getting the spinning icon trying to load the email. then recently just started working fine for the last week now once again the connect app wont load any emails again which started yesterday again 1-26-18.
I am having the same problems with my Windows 10 desktop using Chrome and trying to acess email with the Xfinity website. Using the Xfinity Connect Android app today shows no new messages since November 2017.
I've had the same problem since Oct 2017. I was told no one else reported the problem. Like you the response has been to reinstall the app, and it only works for a few minutes. Most folks I've talked with said it might be a conflict with another app. In early January, I got a standard email from Xfinity/comcast that they had a patch for a connectivity problem, but that didn't help Have you found the cause? Thanks very much.
This app socks - iPhone 6S (AT&T); iPhone 7 (Comcast); Galazy S7 (Comcast) - same exact experience as everyone else has. No email updates; unable to connect - doesn't matter if they are on wifi, LTE, 4G. sometimes, simply closing and reopening the app helps, but usually the only fix is rebooting the phones - Trust me, Xfinity does not give a bleep if the app works or not - - - all they want is your money. The app is free - not skin off theie nose if you don't use it.
I have the same problem. After restarting my phone, and re-installing the app, now it says the server is not responding and won't load my email at all. Does anyone have a fix for this?
Having the exact same issue since the update. Repeatedly either turn off and back on my iPhone or iPad or uninstall and reinstall the app and the emails will now load but within a day - it happens again - this has been going on since the update in October -can’t believe Comcast hasn’t fixed this
Well if has gone from bad to worse - both my iPhone and iPad are stuck in the spinning wheel mode - this is the first time,however, that either and/or
philipj, have you tried uninstalling and then reinstalling the app?
both actions of turning off my device(s) or uninstalling / reinstalling the Xfinity Connect App did not temporarily “fix” loading my email messages. And it is also now not working when accessing my account online ( not using the Xfinity connect app). FIX THIS COMCAST!!!!!! I have no issues with other apps after the IOS upgrades although now there may simply be something wrong with the Xfinity email system - not just when using the connect app.
Back to issues on my email access using Chrome browser. Always a dfferent problem. Today I can't download message content. See error message screenshot.
Just received email, text below. I would guess this is part of the solution to our intermittent problems. About time it's being addressed. They have probably been working in this transition for quite awhile.
Yes, the fact that this issue has persisted since late 2017 and many customers have been reporting it --and it still continues is very frustrating. A few Xfinity Connect App updates were released with notes indicating they were fixing bugs which included email retrieval errors, server connection failures, and an issue which forced users to continually log-out and back into the app in order to actually retrieve/read new emails which were already populating their inbox.
Summary: You log into the Xfinity Connect App (in my case on an iPhone 6 with the latest IOS; AT&T cellular or any wifi connection active) and read some emails. Functionality during that process is fine. You move onto other functions or put your phone away while leaving the app running in the background. The app properly notifies you of Xfinity Voice2Go calls transfering from your home onto your cell and you process those fine. The app properly notifies you of incoming emails with a banner screen on your home screen. The banner includes the sender and brief subject/body text giving you an indication what the email is about. You then go back into the app to view your inbox and the new email(s) are displayed there. You tap on one of the new emails and it opens the email, but you only get the header (to, from, date/time, subject) and the remainder of the screen is a blank white with a circle in the center which is refreshing trying to retrieve the full email. Retrieval either continues to attempt, or fails with a couple of different error messages. One such message instructs you to log out of the app and log back in to retrieve new emails as a failure to connect to the server has occurred. You can go back out of that email and into your inbox and open other emails which were previously received, but any of the newer emails received after your app went into in the background refresh mode fail like this one I mentioned above. The app will continue to receive new emails, notify you, and display them in the inbox. But, you will experience the same errors when trying to open any such newer emails. Your only option is to go to settings and logout. Then double-push your home button to view running apps and slide the Xfinity Connect app up to force-close it from the open/background apps. Then relaunch it, fully log into it again, and all is good; until you move out of viewing it again and go onto other things. Then the cycle repeats itself again. This happens all day, night, and every day/night (for the past many months). Many phone calls to Xfinity Support have yielded the typical ABC steps of uninstall the app and reinstall it, then try this and that. I am somewhat IT savvy and have tried all that already prior to calling support. I have deleted and reinstalled this app and updated it a multitude of times throughout the past several months. The issue still persists and this is beyond frustrating. Support personnel keep telling me this is a priority and the engineers are working on it. I find blogs/forums like this one with many Xfinity customers complaining about the same exact issue (and even on other platforms such as Android, iPad, etc.). Someone at Xfinity please escalate this to the appropriate level to either resolve the issue or replace the app with one that returns to the original functionality that did not include this issue... Thank you for reading...
Same problem, forever seeing the spinning wheel and lack of a message. Emails come across my laptop without any problem but may have to wait up to 2 days for them to appear on my android. I have partially solved the problem (not really a fix) by disconnecting the android from my server and reinstalling my password. All messages come thru immediately. I dont understand why this should happen, and its no fun having to do this every time you want your emails downloaded as opposed to staring at that spinning wheel until timeout. I will look into this further.