For some time now I have had an intermittent issue with emails unable to open in the connect app. The wheel just keeps spinning and email won't open. Now it is doing the same thing when the inbox is refreshing, just keeps spinning. Seems to be some sort of problem with connecting to server. All my other apps seem to work fine, so I have a good internet connection. I opened a support chat and agent did some sort of refresh that they said would sync my account with the servers. Worked fine for a few minutes, now it's back to the old ways. I have been using this app for years and never saw this problem before. Am I the only person seeing this? Indications from the reviews of the app in Google Play are that many others may be having this problem.
philipj, have you tried uninstalling and then reinstalling the app?
So it's time for an update. This problem seems to manifest itself in many ways. The emails are opening! Yay! However I am getting very long delays with the connection to the server to download the emails. Just keeps spinning for a long time. Some emails take hours to show up. This seems to be a problem on my desktop as well. Getting error messages at times that the server cannot be found. Something is going on out there or something has changed. Somebody needs to check the syncing or access to the servers because it's gone way downhill.
I apologize that this issue still persists philipj,
I would like to review your profile to ensure that everything is setup correctly. Would you please message me verifying your account with the phone number and address. Once I have this information I can begin investigating. Thank You
@philipj - The agent was trying to reach you today. Did you get a voicemail?
@Ren1 - Just for clarification, does it work fine on 4G? Do you experience this issue only when you're connected to WiFi?
@philipj - Agent escalated your issue to the email engineering team, it's going to take some time but it's the highest level of escalation.
Xfinity connect app has to be deleted and re added to receive emails constantly!
Updated to current standards but problem continues!!!!
May at think about moving to different email and email app,
@Ren1 - Do you experience any issues with the internet connection in general? Have you tried to test the app on a different WiFi network? Maybe at work or friend's house?
@clentin - Are you experiencing a delay with receiving emails?
@Ren1 - One more question for you, do you experience a delay when you check email on the website?
@Ren1 - Could you please send me a screenshot of the app (Inbox)? I need it for the further escalation.
I am having the same issue. Every time I get a new email, I can see it in preview but when I go to the app, I get "Error No Network could be detected. Please make sure you are connected and try again ", click OK and the same error message pops up.
I have done the usual troubleshooting - power-cycle the phone (which sometimes works), remove and reinstall , etc.
Obviously, this is an issue experienced by multiple users and the fix is not an account- or device- specific fix and Comcast needs to identify the cause and fix for everyone, not just the users who report the issue on the forum.
What's the point of having a mobile app to read my emails if I can't read them?
Quick update. My email has been working much better. One of the suggestions from support staff at Comcast was to go in and clear cache and cookies on the chrome browser. If I understood correctly the chrome browser is used by the app to open some emails that link to the browser to download some ot the email contents. Not sure if this helps anyone else but I am trying to make sure the browser has all the pages closed when I am done with them and also closing the connection to Facebook on the browser which may help keep conflicts from arising. Hope this might be helpful for others. So far so good for me. Comcast support has been great trying to help me through this. It becomes more challenging when these problems are intermittent.
@philipj - Thank you so much for sharing this information. I greatly appreciate it and I hope you won't experience any issues in the future.
And I should also note that when the error displays, there's no way to get out of it. You click "OK" and it just keeps popping up, so once the error is received there is only one way (power-cycle the phone) to go back to being able to use the other parts of the app which are functioning.
@cfichot - Have you tried to double push a Home button on your iPhone and slide the app up?
No, I haven't tried that. It sounds like it requires some amount of coordination and I'm not sure what the end result would be as it doesn't sound like it would resolve the root issue.
I wouldn't have to do anything if the app functioned correctly.
@cfichot - It actually closes the app so instead of restarting your phone every time you can just close the app. It's going to save you at least 3 minutes. When did you start getting the error messages? Does it happen every time when you get a new email?
I have gotten used to ignoring my comcast emails on my phone, so it's not bothering me that it locks up the mobile app. I just want the issue fixed, I don't need work-arounds.
I don't know when it started but it's been going on for the better part of a year.
It doesn't happen every time I get an email. I received the email with your reply to this without any issue, but that was because I had power-cycled the phone earlier.
You have the error code. Is there a reason that your engineers can't research what would produce that specific error code and/or use the same hardware/software as everyone on here who is reporting this issue (which is obviously wide-spread) and try to reproduce the issue?
Please let me know what other information you need from me in ONE posting, so I don't have to keep going with this back-and-forth.
@cfichot - The error message that you get has a description "Error No Network could be detected. Please make sure you are connected and try again". You are not getting a latency or a spinning circle as other users reported in this thread. Not each issue with the XFINITY Connect app is related to each other. There are different devices, operational systems, email servers, and etc. In your case, you get a message that there is basically no internet connection, it doesn't mean anything else. I cannot duplicate this issue on my iPhone. Based on your answers I ask you additional questions that I need for the escalation.
Are you experiencing any issues with checking your email on the website? Please provide the XFINITY Connect app version you have on your phone, last time the issue occurred (approximately), and I will escalate it further.
Hi, bemmrich - What exact issue are you experiencing? What device do you use?
What's the point of having a mobile app to read my emails if I can't read them?
I have had similar issues for some time now.
I use Safari and have the same problems with the Connect app.
I am using an iphone 6s. the Connect app is the only thing not working properly on my phone
My wife and I are both having problems opening our emails through the Comcast.webpage as well.
At first, her page would load the top 6 emails but nothing posted prior to 8AM this morning.
Must have been a server meltdown yesterday. Email was sporadic for 4 or 5 hours and I know that some sent to me never arrived. This issue has been brewing for awhile and is probably the cause of most of the issues reported here and elsewhere for quite awhile. Comcast has been tight lipped and not even an apology or explanation yet. I need my email to work consistently. They need to fix this soon.
Has anyone been able to correct this issue of emails not loading and the wheel just spinning forever. If I power down totally and boot back up it fises the problem, but tired of doing that. Why can't Xfinity fix this problem as it has been going on for several months!
I have the same problem with my Samsung tab A S2 and my LG G6 phone. I can see previews, but when I touch the preview it doesn't open the message. The Tab A is only wi-fi, my LG will work if I turn off wi-fi. I can only use it to see previews and then use chrome to go to xfinity web email. So many have this problem why can't this be fixed?