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wifi and a new phone

New Poster

wifi and a new phone

New phone and my comcast username and PW are not being recoginized to hookup the wifi. This site says that my internet access and mobile uses the same login info but the phone is not connectiong.

What am I not doing right???

Official Employee

Re: wifi and a new phone

 

Hello firstcause, are you trying to connect to a hot spot in your area or are you trying to connect to your home Wi-Fi? Your home Wi-Fi should not request a username to be submitted, you should be able to go into your network settings and select the network and then input your password. 

New Poster

Re: wifi and a new phone

How can I connect to Xfinity hot spot while I am away from home, so that I can surf internet?