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how can i stop a particular sender (not spam!) from always going to spam?

Gold Problem Solver

Re: email

If an employee doesn't take care of this for you here, Comcast Security Assurance might be able to help. Give them a call at 1-888-565-4329 (from Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.


Without their help, the only thing you can do is turn off spam filtering completely so that everything they deliver is placed in the Inbox.