I've been having problems with my app freezing for quite some time and am unable to retrieve emails on my iphone (am able to on my ipad). Just got a new iphone XS and was having the same problem (IOS 12) - it seems like it just transferred whatever problem my old phone had. Decided to delete the app and reload. Deleted the app and now won't reload - simpy says "Retrieving Account Info" - and won't go any further. How can I reload the app?