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connect app frozen and reloading won't work

New Poster

connect app frozen and reloading won't work

I've been having problems with my app freezing for quite some time and am unable to retrieve emails on my iphone (am able to on my ipad).  Just got a new iphone XS and was having the same problem (IOS 12) - it seems like it just transferred whatever problem my old phone had.  Decided to delete the app and reload.  Deleted the app and now won't reload - simpy says "Retrieving Account Info" - and won't go any further.  How can I reload the app?  

New Poster

Re: connect app frozen and reloading won't work

I am having the exact same problem on an iphone 6S.  works fine on my ipad  any help would be appreciated