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Xfinity connect lack of folders

Tda134
New Poster

Xfinity connect lack of folders

How do I get folders to show up on the Xfinity Connect app?  Both the inbox sub folders and sent, drafts, etc. do not appear in the app. Thanks

jav6joev
Bronze Problem Solver

Re: Xfinity connect lack of folders


@Tda134 wrote:

How do I get folders to show up on the Xfinity Connect app?  Both the inbox sub folders and sent, drafts, etc. do not appear in the app. Thanks


What device are you using the Xfinity Connect app on that you have the issue with?  Do the folders show up when you use a browser to access Xfinity mail at https://connect.xfinity.com/appsuite/#?

Joe V
(not a Comcast employee, just another paying customer)
Tda134
New Poster

Re: Xfinity connect lack of folders

Trying to get the folders to show up on an iPhone and iPad.  The folders show up on my laptop when using a browser.

jav6joev
Bronze Problem Solver

Re: Xfinity connect lack of folders

I use Xfinity Connect v7.5.5 on my iPad with no issues with folders showing up.  Being Mr. Obvious, are you using the same login on the Connect apps that you use on the web site?  My Connect app opens in Email with Inbox opened.  I can select the Inbox with down-arrow at the top to get a list of folders.  

Joe V
(not a Comcast employee, just another paying customer)
Tda134
New Poster

Re: Xfinity connect lack of folders

You solved my issue - I just didn't know where to look.  Thanks for your help.

jav6joev
Bronze Problem Solver

Re: Xfinity connect lack of folders


@Tda134 wrote:

You solved my issue - I just didn't know where to look.  Thanks for your help.


You might mark this thread as ANSWERED in case anyone else is looking for the solution.

Joe V
(not a Comcast employee, just another paying customer)