Community Forum

Xfinity connect app

Regular Visitor

Xfinity connect app

I cannot activate my voice2go 

New Poster

Re: Xfinity connect app

My Xfinity connect app does not work with the voice.  They told me last night that they were working on for android and it should be working by midnight.  I waited until this morning to be certain and it still does not work.

Official Employee

Re: Xfinity connect app

Hi Bcr2, 

 

Are you receiving any error messages in particular? 

Official Employee

Re: Xfinity connect app

Hi luvparis492,

 

Thanks for reaching out. You stated that it doesn't work with voice. Can you provide more details? Is this when attempting to make or receive phone calls? 

Regular Visitor

Re: Xfinity connect app

I get an error message when I click on dialer and try to activate Voice2go. The app says the request cannot go through and it freezes and nothing happens

Official Employee

Re: Xfinity connect app

Hi Bcr2m,

 

Thanks for clarifying. I'd like to check a few thing on the back end. Can you please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify the first and last name of the account holder, the phone number, street address, and the account number associated with your services.