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Xfinity connect app won’t load email

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Xfinity connect app won’t load email

What is with this app? It will load but not open new messages. Spinning wheel. I have to turn off phone (Samsung A51 - brand new, less than 2 weeks old) and restart it. Then sometimes it will say Sorry, trouble loading. Please try again later - or something like that. Then it loads. 

 

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