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Xfinity Connect on Android sent email issue

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Xfinity Connect on Android sent email issue

   When I send an email using the Xfinity Connect app (v7.5.3) on my Droid Turbo 2 phone,  it shows up in my SENT folders on phone, on the website app and on my iPad Connect app BUT it FAILS to show up in my desktop Outlook 2013 SENT folder.  Sending from the website app and from my iPad's Connect app BOTH show up in my Outlook 2013 AND in my phone's Connect SENT folder!  Sending from my Outlook 2013 shows up in my phone's SENT folder fine.

   Anyone else noticing or able to replicate this?  I've reported it to the app developers as an issue and waiting for a response.

Joe V
(not a Comcast employee, just another paying customer)
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Re: Xfinity Connect on Android sent email issue

I have noticed the exact same problem.

emails sent using the connect app will appear in the web based xfinity email folder

but they do not sync to my Outlook 2016.

emails sent from outlook sync to the web app AND my connect app on my android.

emails send from the web app appear everywhere

So why do my emails sent from my phone not appear in my sent items folder?

They DO show up.  Know where? Your outlook sent folder is normally sorted by date.  Emails sent from the connect app end up dated "blank" or "none" when they come down to Outlook.  So if you scoll to the bottom of your sent folder, you will see a ton of emails with no date.  Those are all the ones from your phone I bet.

So the problem is the date function of the Connect app somehow gets deleted when the web based "server" syncs down to Outlook.  I do not have a solution at this time, but at least I know where to find the missing emails.

 

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Problem Solver

Re: Xfinity Connect on Android sent email issue

I hadn't thought to scroll thru my Sent folder.  I did a couple more tests and found that the Xfinity Connect app on my iPad DOES show up in my Outlook 2013 Sent folder with the proper date/time, but on my moto z4 phone they DO NOT.  In the Play Store Xfinity Connect app, I sent ANOTHER email to the 'developers' at Xfinity_Connect@comcast.com describing the issue.  

 

@ComcastRenae , @CCKenF 

Maybe an agent here can escalate this to Tech Support to get a ticket open if not already???

 

Joe V
(not a Comcast employee, just another paying customer)
Xfinity Connect-Outlook Sent issue.jpg