Hi burrito -- I can help with your Connect App issue. Can you provide further details about what's going on with it please?
burrito -- We can't fix it if we don't know what's wrong with it. We need to know specifically what's happening in order to know what's not working about it. If you're willing to share these details then I can provide further support that doesn't involve reinstalling it.
burrito -- Do you receive an error message when trying to connect? Are you connecting via WiFi, Mobile Network, or both?
I feel your pain. I've had comcast for years and I've never seen such inefficency. I've been told a half dozen different things to do and none of them work. I've explained my situation but it's like talking in the wind. I have also been given some nebulous explanation that I've fallen through the cracks when a new "platform" was instituted and that they would "migrate" me over to the new platform. That was 3 days ago and still no word. I am also looking for a new internet provider. I wish you good fortune.
Hi, ManuelJ - Could you please provide more details about your issue with XFINITY Connect app? If our team won't be able to fix it, we can reach out to our Advanced Tech Support team to get help.
I can investigate the error you are receiving. Could you please shoot me a private message so I can gather some additional information?
To send a private message click on my name "ComcastChe", then click private message me. In the body of this message please verify your first and last name, and the full account number or phone number associated with your services.
Sorry that we were not able to help you before. If you would like us to assist you, I'd be more than happy to do so. If this is something that needs to be further investigated by our Advanced Tech's, I can get this process started for you as well.
Feel free to reach out in a private message if so.
LGS3 -- The error you're seeing is part of an ongoing national issue we're having with the app. Our engineering team is in the process of resolving this issue. We do not have an ETA at this time though. We appreciate your patience while we work to have this resolved.
There is a national issue we are currently investigating. Our engineering team is aware and in the process of fixing this. Unfortunately, we do not have an ETA. Thank you for your patience while we work to get this resolved.