Hey, @jweaver0312 I am sorry to hear about your email issue. Sorry for the delays as well. We would be happy to help troubleshoot. Can you confirm if you are using the Xfinity Connect app or portal?
Also, so I can better assist, do you mind sending us a PM with your name and full address? Look forward to hearing from you.
To send me a private message, click on my name, "ComcastKorie," and then click send a message.
I tried using both and they are both doing the same thing.
Sending a PM now.