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Xfinity Connect Email Attachments

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Xfinity Connect Email Attachments

When trying to open an email attachment, I am receiving this - "ERROR - The file couldn't be saved". 

I have tried these file types - .png, .jpeg, .pdf, .docx.

I am also unable to forward the email with the attachment, I receive - "ERROR- We were unable to process your request. Please try again later [9999]".

 

This was not a problem a few weeks ago.  I can open the same email attachments using outlook, yahoo, google.  And I can open these attachments on the xfinity site using a PC/Mac.  It is only a problem on the xfinity connect app.  I am using an iphone 8 plus with ios 13.5.1.

 

Thank you.

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Re: Xfinity Connect Email Attachments

I am having the exact same problem. Is there a way to let Xfinity know? I have been all over the website to find a chat or email to send it to and can't find anything. Very frustrating!!

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Re: Xfinity Connect Email Attachments

Same problem. Also get error when trying to reply via most messages on Xfinity connect.
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Re: Xfinity Connect Email Attachments

I had the same problem. I deleted the app and reinstalled it. I can now open any attachment jpeg, xls, doc etc

Hope this helps!
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Re: Xfinity Connect Email Attachments

I deleted and reinstalled the app and it worked!! Thanks so much!!
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Re: Xfinity Connect Email Attachments

I have a Windows 10 desktop.  How do you delete and reinstall the app?

 

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Re: Xfinity Connect Email Attachments

This fixed the problem on my iPhone app.
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Re: Xfinity Connect Email Attachments

That advice was for mobile device users that have a mobile app. With a PC you shouldn’t have the same issue accessing Xfinity via a browser.
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Re: Xfinity Connect Email Attachments

Thank you so much.  I've been having the same problems for the last couple weeks, and a delete/reinstall fixed it!

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Re: Xfinity Connect Email Attachments

Thank-you! That worked!