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Xfinity Connect App is not connecting with celluar data and IOS

New Poster

Xfinity Connect App is not connecting with celluar data and IOS

My Xfinity Connect App no longer works if not connected to WiFi. I have IPhone 6 Plus

New Poster

Re: Xfinity Connect App is not connecting with celluar data and IOS

The APP is now terrible. I have reloaded it 3 times in the last 4 days on my iphone7.

Official Employee

Re: Xfinity Connect App is not connecting with celluar data and IOS

RandallLadd,

Who is your celluar provider?  We were tracking an issue with one carrier, but it was resolved.  We're not aware of a carrier specific issue at this point and any insights you could provide would be very valuable.

 

Thanks.


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New Poster

Re: Xfinity Connect App is not connecting with celluar data and IOS

I don't see an answer to this question but I have an iphone 7 using Verizon and have to reload the app every few days.

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Official Employee

Re: Xfinity Connect App is not connecting with celluar data and IOS

Waxmojo,

We are aware of a few issues causing app crashes on the iPhone and are working to fix them with new versions of the app.  Thanks for bearing with us while we work through the issue.


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