I am running the xfinity connect app on my iPhone 7 with IOS 11.3 and use it for accessing and managing my comcast email. For the last few months I experience problems when the app is open and running in the background. If you go back after some time and try to refresh to get the new emails, the app is running and doesn't stop until timed out. You need to close the app and reopen it. Than it works again. Which means that I have to close and reopen the app 20 times a day. Very annoying.
I already deleted the app, restarted IPhone and reinstalled it the app multiple times, but it does not make any difference.
Hi JEM198188 -- I can help with that App issue. Please send me a PM with your name, either phone number or account number, and the username you're signing in with. I'll be able to create a support ticket with that information.
Click my name (ComcastZach) and click Private Message Me.
I have had the same problem last few months with my iPhone 6 and iPad. Have to re-boot the app several times a day to get updated messages. Otherwise it just spins like it's trying to update. When I called Comcast 3-4 weeks ago they said engineers were aware of problem and working on it. They blamed the problem on Apple iOS upgrade. Well now Apple just did another release to 11.3 and I still have problems. Have de-installed and re-installed the app many times.
I have the same problem. Can you post the solution? I wasted half an hour on the phone with a Comcast "expert" who was clueless with iphones. I have an iphone 7 with the latest iOS.
Is this still a problem? It just spins and never updates. I am having to close and restart Email App almost every time on my iPad mini4 with OS 11.4 and i updated the Connect App.
Believe it or not, Comcast fixed my problem. It took a long time and it seemed that the problem was caused by the "voice function" in the connect app. I never used this functionality before, as I only needed the app for the emails. However, after they enabled and made it work on their servers, the problem was gone. I also disabled the app refresh in the IOS settings for the connect app, which heped, too. It doesn't seem to impact anything if you switch it off.