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Hello, all -
Thank you for reaching out on the forums. There is currently a known issue that we are working on regarding V2Go notifications not popping up when the Xfinity Connect App is running in the background. This should be resolved with a future release of the Xfinity Connect App, however, I don't have an ETA for the release. I'm sorry for the inconvenience and appreciate your patience while we work to resolve this.
Sorry for the confusion! The known issues with the Connect app are still applicable to what you're experiencing.
I am receiving phone calls on my landline, notifications on my tv. When I answer the phone nobody is there. Moments later I get a notification on my cell phone that I have a voicemail on my V2G app from the person who just called. This is ridiculous. I can't even make calls out because of this freaking app.
I called customer support, escalated the issue. While on with the extra supreme people my modem went crazy. They made an appt for a service tech for the modem. I deleted the app and the modem was fine. Canceled the appt.
Now I cannot make phone calls out or receive them on my landline despite not having the app and I've reset my modem by various ways several times. This. Is. Some. Twilight Zone. Stuff.
Any news about whether this issue has been resolved? It's been almost 4 months now for me not being able to receive phone calls using Voice2Go.
I have been having the same issue for months but nothing seems to work. No one at customer service seems able to help either
This issue is still being worked on and will be resolved with a future release of the Xfinity Connect app. I appreciate your patience while we work on this.