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Xfinity Connect App Doesn't Sync/Won't Open Email

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Regular Visitor

Xfinity Connect App Doesn't Sync/Won't Open Email

Error message:  We're sorry. We are unable to reach the mail server at this time.  Please try again in a moment [rc:1].

 

Happens over and over again since May 29 app update.  Mail does not sync to my laptop.  Mail will not open.  Have reinstalled app without improvement.

Frequent Visitor

Re: Xfinity Connect App Doesn't Sync/Won't Open Email

I am having the same issue getting emails to open on the app,  but only at home when using Xfinity WiFi.  Works fine on office WiFi and on LTE...

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New Poster

Re: Xfinity Connect App Doesn't Sync/Won't Open Email

I am getting the same issue on my iPhone or it just freezes up.
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Frequent Visitor

Re: Xfinity Connect App Doesn't Sync/Won't Open Email

I had same problem when accessing the app on my phone, and it ended up being an issue with ipv6.  If it happening at home and you have a router and are able to disable ipv6, try that.   

Unfortunately, Xfinity gateways (at least the XB6 and XB7) don't allow you to disable ipv6. 

 

 I  finally went out and bought a router, put the XB7 Gateway in bridge mode and turned off ipv6 through the router settings, and now Xfinity Connect works fine.  

 

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New Poster

Re: Xfinity Connect App Doesn't Sync/Won't Open Email

I am getting the same error message. How do I fix this?