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Wrong name in email on mobile app

New Poster

Re: Wrong name in email on mobile app

Hi @ComcastElla - is this still something you can fix individually if we private message you?

Or is there any fix we can do on our own?
I seem to have this issue only when using the xfinity connect app on one ipad. 

 

Regular Visitor

Re: Wrong name in email on mobile app

I have the same problem  Didn't realize it till last night when someone responded to my email and told me.  I have sent a private message to you.  Thank you in advance for your assistance.

Regular Visitor

Re: Wrong name in email on mobile app

Hello my name is <Edited. Private Info>. My email <Edited. Private info> has the signature to others as Jennifer. I am looking to get that changed. My wife's email is one of the others used and not the one I have.

Thank you

Official Employee

Re: Wrong name in email on mobile app

Hello all,

 

@jamduffy @dasil22 - Thank you! I got your private messages and will reply back as soon as possible. I have to make a little change on my end but at the same time you can try these steps:

 

- Access your email from our website, click "Compose" -> click your email next to "from" tab -> Edit Names -> update your display name. It should update the app as well, if not - it would just show your email address. Sign out from the app and sign back in. 

 

@rawwin - Please don't post any private information publicly. It's an open forum and any internet user can see your reply. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.


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New Poster

Re: Wrong name in email on mobile app

Problem is now solved.  Thanks for the input.  Please don't send me any more emails on this. 

Official Employee

Re: Wrong name in email on mobile app

@nzemlin - Not sure to which emails you are referring to. If you receive automated emails regarding this post - you can unsubscribe from any post by going to "My Subscriptions", check the post and click "Delete Selected Subscriptions". 


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Regular Visitor

Re: Wrong name in email on mobile app

I tried what you mentioned above and it seems to have worked.  Thank you so very much.

Official Employee

Re: Wrong name in email on mobile app

@dasil22 - Happy to hear that my instructions helped! Thank you so much for posting!


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New Poster

Re: Wrong name in email on mobile app

How do I contact the support person that can correct the email name on my xfinity app?

Official Employee

Re: Wrong name in email on mobile app

You can contact me, mollyHU, I'd love to help and correct the display name. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message. Thank you for posting!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!