Community Forum

Wrong name in email on mobile app

New Poster

Wrong name in email on mobile app

When I send an email it show my husbands name and not mine this started about a month or so ago.  I want my name people think my emails are from my husband.  How do I change this on the mobile app.

Bronze Problem Solver

Re: Wrong name in email on mobile app


19de54 wrote:

When I send an email it show my husbands name and not mine this started about a month or so ago.  I want my name people think my emails are from my husband.  How do I change this on the mobile app.


Which mobile app?

New Poster

Re: Wrong name in email on mobile app

xfinity connect

Bronze Problem Solver

Re: Wrong name in email on mobile app


19de54 wrote:

xfinity connect


Who's account did you login with?

Frequent Visitor

Re: Wrong name in email on mobile app

I am having the same problem.  It started on the day that Comcast migrated me over to their updated email service (i.e. the day that the new web portal became available to me).  Suddenly, my FROM name on the mobile connect app defaulted to the account holder's first name (my mom) and there is no option to change it within the mobile app.  The web portal has a spot to change the FROM name, but any changes made within th web portal don't reflect in the mobile app.  No matter what I change it to in the web portal, the mobile app still displays my mom's name as the FROM name.  Very frustrating.....

 

I found on another thread that this is a known issue, but no fix date yet.  I wish Comcast would actually COMMUNICATE this stuff so we knew!

 

Adam

Contributor

Re: Wrong name in email on mobile app

This just happened to me too! It chose my first name only and that's not what I want. I am still good via webmail but I can't find it in the mobile app either. Why does Comcast do this?! This is one small example of why people hate Comcast!!!!! Please post a fix if you know of one - this has only happened in the last few days or even sooner. Today is 10Oct17 and I just noticed it today.

New Poster

Re: Wrong name in email on mobile app

Mine

New Poster

Re: Wrong name in email on mobile app

NO IT IS NOT SOLVED I JUST HIT THE WRONG BUTTON I WISH XFINITY WOULD TAKE CARE OF THIS.

New Poster

Re: Wrong name in email on mobile app

I have the same problem. About 6 weeks ago it started. When I send an email using the Xfinity Connect mobile app, my wife's name, who is account holder, appears in the from field of the email recipient. I spent over 3 hours of my time talking to at least 5 different people to try and resolve it. I finally got hold of a senior analyst and got him to finally admit they made a change to their app version and this is a known issue (to them). There is no eta for resolution. The only way to fix it is to go into the Xfinity local office and change the account holder's name from my wife to mine. I am so frustrated that is what I am going to do. My wife does not use Comcast email so won't be an issue for her.
Contributor

Re: Wrong name in email on mobile app

I wonder if it would help to deinstall the app on my phone and reinstall it so it offers me the chance to set it? Webmail is not affected, just my phone. I will never understand why Comcast does this stuff - what are they thinking?! I want to make this type decision myself!!!!!!!

Problem Solver

Re: Wrong name in email on mobile app

This is posted in the wrong forum. This forum is for Xfinity Mobile cell phone service. There's a separate forum for the Xfinity Connect app. http://forums.xfinity.com/t5/Xfinity-Connect-App/bd-p/XCA

Can someone move this thread to the correct forum?
Contributor

Re: Wrong name in email on mobile app

I reloaded the app and it did not help. Comcast, PLEASE fix this.

Official Employee

Re: Wrong name in email on mobile app

Hello all,

 

This is a known issue and we are currently working on the resolution.  I don't have any ETA yet but as soon as I get an update - I will post it here. 

 

Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Contributor

Re: Wrong name in email on mobile app

Thank you. It's really annoying. I find that if I use webmail on my Android phone, it works as I expect. It's only the app.

Official Employee

Re: Wrong name in email on mobile app

@JCBeaches - My apologies for the inconvenience. You are correct, the issue with incorrect email display name is only related to XFINITY Connect app. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Contributor

Re: Wrong name in email on mobile app

Right, I knew that! That is why I posted this comment. What is the fix? You didn't address that and it would be great to know an answer.

Official Employee

Re: Wrong name in email on mobile app

@JCBeaches - There is no fix at this point. We are waiting for the response from our engineering team. The workaround is to send emails from a web browser on your smartphone or PC. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Frequent Visitor

Re: Wrong name in email on mobile app


@ComcastElla -- Any new updates yet from engineering?

 

Thanks,

Adam

Contributor

Re: Wrong name in email on mobile app

Thank you.

New Poster

Re: Wrong name in email on mobile app

I’ve called customer service about this at least 6 times since early Summer. They say it can’t be fixed at the moment (so annoying!). Worse is that since our Comcast acct is in my husband’s name, my emails look like they are coming from ROBERT.
New Poster

Re: Wrong name in email on mobile app

Same problem with my account.  jSeems Comcast either doesn't read this blog or they are not interested in fixing the problem.  Maybe they are too inept.

Frequent Visitor

Re: Wrong name in email on mobile app

I'm starting to think it is ineptness....  I hate how we all have to pry and pry to get info on what is a known issue inside Comcast.  Why can't they publish this publicly?  Or send an email blast to the affected people letting them know it is being worked on.....

Contributor

Re: Wrong name in email on mobile app

According to this posted on 11/9 the new update should fix this issue, and also allow for external accounts to be checked under one roof again. I'm not sure if it's been rolled out yet, I still see the old version on google playstore.

 

http://forums.xfinity.com/t5/Email-Web-Browsing/XFINITY-Connect-Webmail-Release-Notes/m-p/2996603#M1...

 

Fixed:

  • Account Name in Settings -> Accounts is editable.

New:

  • External Accounts – External accounts can now be added so that you can check all your email in one place.
Regular Visitor

Re: Wrong name in email on mobile app

I'm not seeing it either.  Can someone reply to this post when the new version is available.  It's a very annoying issue.

Thanks,

Cindy

New Poster

Re: Wrong name in email on mobile app

This issue is well over a month old.  I just uninstalled the xfinity connect app & reinstalled. Nothing has changed - other's still see my husband's first name instead of mine when they get an e-mail from me. When will this issue be resolved??!!

Frequent Visitor

Re: Wrong name in email on mobile app

I think the update that cggo linked to above is for the web email client and not the Mobile Connect app. Those version numbers and screenshots don't correspond to the Mobile Connect app. I'm subscribed to a few threads for this issue and haven't seen a Comcast tech mention any date for resolution yet.
New Poster

Re: Wrong name in email on mobile app

Comcast - this issue is becoming more and more annoying. If I send an email from the Xfinity Connect app on my android phone I EXPECT that both my first and last name will be shown to the recipient, not just my first name. That might be fine for email sent to friends, but for anything that's professional, the current behavior is unacceptable. 

 

Please respond to those in this thread who have complained about this issue for some time with a date for a fix. This certainly can't be that difficult to do.

 

Regards,

-Dom Carr

Contributor

Re: Wrong name in email on mobile app

This is still happening to me as well. Why did they have to change this?! I alerted people I email most often that if they see just my first name in all caps, don't move it to spam, it's me. If I were the receiver and saw just a cap first name, I might move it to spam so wouldn't blame anyone else if they did the same. The only way around this is to use webmail on the phone. I wonder if this is an unexpected secondary result of some other change they made but despite all the complaining we users are giving them, they don't feel any more programming is worth the effort --- just a guess. I absolutely hate that they make these changes without seemingly considering repercussions. I should have total control over what name I want to be displayed. Period.

New Poster

Re: Wrong name in email on mobile app

I have the same problem with my cell - my emails say they're coming from my husband's first name, and several freinds thought it was spam before they realized that "my" email name had changed and notified me. I've spent HOURS on the phone with techs who evidently aren't aware that it's an problem and tried to correct it. They finally told me to go to the local service center where I spent more hours with two techs who were also baffled. If this is a known problem, Comcast should tell their techs. What other way is there to use Comcast email on a cell if not through the app? Thanks.

New Poster

Re: Wrong name in email on mobile app

Since there have been no updates to this issue from Comcast and we have yet to see resolution in the way of an app update, my resolution has been to dump the Xfinity Connect app and go with something else. Thanks to whoever posted the recommendation in one of the other threads discussing this issue. I installed BlueMail on both my phone and tablet. It works perfectly with my Comcast email account (and others), resolving the display name issue discussed here. It's full of features and I'll be using it from now on. I immediately uninstalled the Comcast app and won't be going back. 

New Poster

Re: Wrong name in email on mobile app

I join the chorus of frustrated customers waiting for a fix to this irritating and unacceptable problem. Where are you Xfinity Connect? Must we all go to Blue Mail?
Contributor

Re: Wrong name in email on mobile app

I guess mine is yet another "me too" post! I started noticing that email from my Android phone using the Comcast/Xfinity app showed my name as it appears on my acccount. Unfortunately, I wan't to display my nickname, instead, which I've always been able to do before. In fact, I can still have my display name show up as I wish when using the web-based Xfinity Connect email client. The display name didn't change there, despite the recent roll-out of a new version of the web client.

 

Comcast as all of the posters here have requested, please fix this and restore the abilit of users to control the appearance of their display name when using the Comcast/Xfinity android email app!

Frequent Visitor

Re: Wrong name in email on mobile app

I can't believe Comcast hasn't posted an update since 10/22 on this forum (or maybe I can). This is just completely ridiculous at this point. I've given up all hope that they are still planning to fix this.

Comcast - I dare you to prove me wrong and show us you actually care by communicating to us!
Frequent Visitor

Re: Wrong name in email on mobile app

My Xfinity Connect android app just updated and the problem isn't fixed!  I switched to BlueMail temporarily but I guess it will be a permanent switch now.  It's ridiculous that Comcast can't get their act together to fix this considering how much we pay each month for their services!

Very disappointing...

Official Employee

Re: Wrong name in email on mobile app

Hello all,

 

My apologies for the delayed response. As I mentioned in my previous post, I will update this post as soon as I get any news. The issue with changing an email name affects all customers who use XFINITY Connect app. It's not resolved at this point in time but I applied a temporary solution for all users who posted in this thread. You should now just see your email address as an Email Display Name. If I missed anybody - please send me a private message with your email address (don't post it publicly since it's a private information).  

 

I don't have any ETA and as soon as I get something - I will post it here. I apologize for the inconvenience, there are several teams who are working to resolve this issue.  

 

Thank you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Frequent Visitor

Re: Wrong name in email on mobile app

Thank you Ella. I see the change you made on my account. And even if you have no new updates, we appreciate hearing that the problem is still being investigated.
Official Employee

Re: Wrong name in email on mobile app

@Adam_W - My pleasure. My apologies for not posting earlier. If you see that I haven't updated a thread for a long time - feel free to send me a private message asking if there any updates.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Wrong name in email on mobile app

  1. There was an update today for xfinity connect app and I was hoping it would correct this problem but that does not seem to be the case.  Says it was fixing having to sign in repeatedly but did not mention being able to change "from" email name.  Sure hope Comcast fixes this soon.  This has been a problem for a long time and hard to understand how they have not come up with a fix yet.
New Poster

Re: Wrong name in email on mobile app

I am having the same problem with the email display name on my xfinity app on my iPad or iPhone being my husband's first name. I tried to private message Ella as advised, but it didn't work. So aggravating. How can I get the temporary solution? 

New Poster

Re: Wrong name in email on mobile app

Please fix my name using my email as you did with others
Frequent Visitor

JHH Re: Wrong name in email on mobile app

Ella,

 

I want to send you the information by 'Private Message' but, when I 'Select Message' ... nothing, screen is blank with only a blank area below the words 'Private Message.

 

IF you can reply to me Privately or through other means, I need to send you the correct User Name for my wife's Connect app.  Please, her User Name says, are you ready?, "Hi! Sweetie"  Go figure.

 

Let me know.

 

Thanks.

 

John

 

New Poster

Re: Wrong name in email on mobile app

Can you please change my email name for xfinity connect?

New Poster

Re: Wrong name in email on mobile app

Hi, I just spent hours with support with no results. Comcastella, could you change my email from saying "David" to my address? I don't need my name for now, just my email address.

New Poster

Re: Wrong name in email on mobile app

I would like my name changed back to "Siege Whitman". Thank you.

Frequent Visitor

Re: JHH Re[2]: Wrong name in email on mobile app

 

ComcastElla,

 

Are you available? Really be helpful to get my wife's incorrect UserName, well, correct.

 

Let me know what information you need and how to get it to you privately.

 

Thank you.

 

John

Frequent Visitor

JHH Re[3]: Wrong name in email on mobile app -- 3rd attempt

Ella.

 

Hello?

 

This is now my 3rd request for you help in correcting my wife's Connect app incorrect user name being sent out

with her emails from any of her devices.

 

Please contact me privately to allow me to send you her email info with the preferred User Name to insert for her.

 

Let me know.

 

Thanks.

 

John

Highlighted
Frequent Visitor

Re: JHH Re[3]: Wrong name in email on mobile app -- 3rd attempt

Thanks for keepoing this issue alive.  It is ridiculous that his issue as gone unresolved for so long.  I posted on DSLReports https://www.dslreports.com/forum/r31791634-E-mail-Where-To-Get-Help

but di not get any help.

 

Joe P

Regular Visitor

Re: Wrong name in email on mobile app

Hi. I am also having the problem with the wrong name showing in the FROM section when I use the mail app. It’s showing the name Robert Tohtz instead of my name. Can you please correct this?
Regular Visitor

Re: Wrong name in email on mobile app

Still not fixed?  It’s been months!

Regular Visitor

Re: Wrong name in email on mobile app

I have been having the same problem with my emails being deleted from recipients who do not recognize my husband's name. From the other posts, it looks like this problem has not been resolved. This is really aggravating!!!