Community Forum

Voice2Go provisioning issue

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Frequent Visitor

Voice2Go provisioning issue

I have a note on my phone number that says to contact customer service since "there seems to be a provisioning error"
Can someone please fix this without spending hours on the phone
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Frequent Visitor

Re: Voice2Go provisioning issue

No one knows anything. I have called 3 times to customer service to no avail. Can one of the comcast folks pm me to create a ticket so tier 2 can fix this
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Frequent Visitor

Re: Voice2Go provisioning issue

Finally got a trouble ticket on 11/6. Told someone would call me back. No call. Called today...ticket closed as resolved. Reopened ticket after 45 minutes of explaining to the rep that he could not fix the issue and it had to be escalated. So now I wait for tier 2 supposedly to call me back. Maybe one of the comcast reps can facilitate