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Voice to Go not working on Samsung Galaxy S8

Frequent Visitor

Voice to Go not working on Samsung Galaxy S8

I have an open ticket with COMCAST, Xfinity VOICE2GO doesn't work completely with SAMSUNG GALAXY S8(even though phone is out in market for pretty long time as per standard of mobile industry).

I can make call but the party I am calling can't hear my voice, I can hear them but they can't hear me, my tickect is more than 1 month old still no result

 

Regards

Official Employee

Re: Voice to Go not working on Samsung Galaxy S8

Sanjay1, thanks for posting. Have you tried the app on another device? I can check on the status of your ticket. Please send me your full name and phone number for help via private message. 

Frequent Visitor

Re: Voice to Go not working on Samsung Galaxy S8

VOICE2 GO works on all the devices I have tested like SAMSUNG S5, NEXUS, ONEPLUS 3 .

 

It doesn't work on SAMSUNG S8 completely. I can make a call recevie a call, but in both case the other side can't hear me and it was replicated on COMCAST side by one of the rep using SAMSUNG S8

 

If you can send me your number I can call you using VOICE2GO and confirm 

 

Please send the number at sanjaytrehan@comcast.net

 

Regards

Official Employee

Re: Voice to Go not working on Samsung Galaxy S8

Sanjay1, I got your private message. I've responded there. 

Frequent Visitor

Re: Voice to Go not working on Samsung Galaxy S8

Any body has any idea how to remove the correct sign as my issue is not resolved

Official Employee

Re: Voice to Go not working on Samsung Galaxy S8

Any body has any idea how to remove the correct sign as my issue is not resolved

 

Sanjay1, I have removed it. 

New Poster

Re: Voice to Go not working on Samsung Galaxy S8

So over 18 months and still no fix for this S8 issue.

Official Employee

Re: Voice to Go not working on Samsung Galaxy S8

 

cs101, this is a known issue we are actively working on. 

New Poster

Re: Voice to Go not working on Samsung Galaxy S8

I had voice to go working. All of the sudden, it quit making and receiveing calls
Frequent Visitor

Re: Voice to Go not working on Samsung Galaxy S8

COMCAST has given up they have no solution, the best argument was it used to work on S5 and not S8 , so it's Samsung's issue not our Apps issue. I am just laughing since that time

Official Employee

Re: Voice to Go not working on Samsung Galaxy S8

 

Sanjay1, I see an update to your ticket to advanced tech repair. I have just sent you a private message. We will follow up there. 

Official Employee

Re: Voice to Go not working on Samsung Galaxy S8

Glad to hear we were able to get this fixed for you, Sanjay1. Post again if you need anything else. 

 

KenF