Voice2Go is working very sporadically on the Samsung Galaxy 8 on the ATT mobile network too. I have to log out of the connect app and then log back in. It works for a little while and then stops working again. Very frustrating.
Do you have it set to where it will not go to sleep? Unless you have it set that way it will work unless the phone is not used and after 5 min. it will go to sleep and not work. Until you wake it up again.
Go to setting, se;ect apps, Up top right on the three dots select special access, select sptimize battery usage,select the arrow next to apps not optimized, select all apps, scroll down to the connect app you will see the button that is blue saying it is on. Change it to off then back out bact to your home screen. That will stop it from going to sleep and it will work. I know turning it off is backwards but that is the way they set it up on means the app goes to sleep. If you have any questions let me know.
Great I had to fight with Samsung, verizon, and comcast before I ever found out how to do this so it would work. Samsung does this to make the battery last loger. I would rather just have my apps work. You can't get any help from them they just read from the manual and when that does not work they make excuses.
I wrote the instrutions as plain as I could. Each step is sepreated by a coma, Follow the steps and you will see connect in the apps. Turn it to off and that will stop it from going to sleep.
OK when you get to the step where you where you are a "optimize Battery Usage" You see Apps not Optimized witha down arrow. You have to click on the arrow and change it to "all apps" then you scroll down and you will see the connect app. You switch it to off and the blue dot goes away. Then you can get of of there and go back to your home screen and it will not go to sleep and work.
If you switched it to all apps then you should see every app that you have on the phone. If you do not do the down arrow and pick all apps then you will not see them. If you did and you don't see them then you have other problems.
1st all apps should show up in the Apps list in settings. While it is true if you have the app and it does not show up it may work, if it does not show up then you can not set to where it will not go to sleep. If you use it all the time or you phone is on the charger it will work all the time. If you do not use your phone for about 5 min. then the app will go to sleep and the voice 2 go part will not work. The email part will continue to work. The fact that it is not showing up in you apps list is why you could not follow my directions to set it to not go to sleep.
You can go into you settings on Voice and do a selective forwarding there and both your home phone and your cell phone will ring and you can answer either one. That is what I have had to do with my Galaxy S9+ because the app does not show up in my App list. Verizon, Samsung and Xfinity can not figure it out and I have not yet either.
The method does not keep the phone from sleeping just that app. It really does not affect the battery. You have to have the app show up in yout app manager for you to fix it. If it does not show up you can't fix it.
Not sure what you mean about shutting it off. The email part will still work just the voice to go part goes to sleep. You can unistall and reinstall and just not activate the voice to go part. It will work as long as it is on the charger because it will not go to sleep while on the charger. Xfinity could change the app so that the phone would not put it to sleep but doubt they will. They just updated it and no change.
I have given up this software doesn't work with newer phones like SAMSUNG GALAXY S8 for sure it's waste of time to write to COMCAST they do not care ...as I have repeatedly said when I make call thru this software I can hear loud and clear the party I am calling, but they can't hear me. There ois no issue with my phone it's working fine for WHAT'SAPP, HANGOUT TELEGRAM etc but only COMCAST so its very hard to accept there is issue with the instrument , only thing which I confirm is CONNECT APP.