When I add a folder using My Xfinity email on my desk top, my Xfinity Connect app on my Iphone is no longer updating to show new folders added. This has been happening for the last few days. I can move emails into existing folders and they show on my phone. But if I add a new folder, the new folder doesn't show.
Yes, I see this problem too. I am limited to iPhone usage. I was able to create a new mail folder using xfinity.com email in Safari browser then requesting desktop website. I was able to move items from inbox to the new folder in the browser.
But bring up the app, as I much prefer, the folder is not seen.
I had planned on some saved mail reorganization today, and I still want to end up using the app when done. My plans are now on hold since I won't have any access to mail in new folders using the app.