Community Forum

Updating folders

linglett
New Poster

Updating folders

When I add a folder using My Xfinity email on my desk top, my Xfinity Connect app on my Iphone is no longer updating to show new folders added.  This has been happening for the last few days.  I can move emails into existing folders and they show on my phone.  But if I add a new folder, the new folder doesn't show.

ForrestS
Bronze Problem Solver

Re: Updating folders

Yes, I see this problem too.  I am limited to iPhone usage.  I was able to create a new mail folder using xfinity.com email in Safari browser then requesting desktop website.  I was able to move items from inbox to the new folder in the browser.

 

But bring up the app, as I much prefer, the folder is not seen.

 

I had planned on some saved mail reorganization today, and I still want to end up using the app when done.  My plans are now on hold since I won't have any access to mail in new folders using the app.

ForrestS
Bronze Problem Solver

Re: Updating folders

It seems there is a dreadful lag time between creating a new email folder outside the app, then seeing that folder in the app.

Using the app, I see the folder I created more than 24 hours ago. But I do not see the folder I created 4 to 6 hours ago.

Hardly the best engineering, Comcast.
ForrestS
Bronze Problem Solver

Re: Updating folders

I tried again just now. Looks like things now work. I created a folder via browser, terminated the app, restarted the app. Folder appeared in the app.

I also terminated/restarted the app in previous tries. So something definitely got fixed since my previous post.
Mr-DJ
Frequent Visitor

Re: Updating folders

Same exact issue here. But also seem to have related issue. I emptied and deleted 3 folders. Now listed under the Trash Folder, but want to permanently delete from there. As always I was able to do so on my desktop, but only 2 disappeared on my laptop, and ALL are still there on my iPhone. Closing Outlook on all devices and then re-opening starting with the primary device (desktop), then the others - has not caused them to update. And this issue has not resolved overnight (it’s been a few days now) as I expect the new folder issue to do after 24 hours. Any ideas?
ForrestS
Bronze Problem Solver

Re: Updating folders

Any ideas??

Yes, Comcast reps monitoring these forums should get this info to the relevant software developers, and acknowledge us here to let us know we’ve been heard. Is that radical? (Doubt so; my elderly Mom says “no, that would be what in my day was called Customer Service. You may remember it from History class.”).

Seriously, the behavior is as if only desktop browser has direct access to anyone’s email directory (folder) structure. It is as if other access, like mobile, involves the Comcast mail servers *replicating* directory info with whatever linkages to actual email data?! (But done imperfectly.). But why *that*, why can’t the mobile app just have the mail server *directly* access the underlying structures that got set earlier via desktop access?