Hello Anon18447. We appreciate you visiting and posting on the Xfinity Forums. I can assist with troubleshooting your searching emails concern. Do you encounter this issue when using our Xfinity Connect web portal, or when using a 3rd email client, like Windows 10 mail, Outlook, Thunderbird, etc.?
Please attempt the following steps below:
- Uninstall the App from the device.
- Power down the device.
- Let it stay powered down for a minute to allow the cached memory to clear from the device.
- Power the device back up.
- Reinstall the app.
Hmm. Sorry to hear that! Have you tried accessing mail within the app while connected to WiFi and then while connected to mobile data separately, just to see if that happens to make any difference with the content reloading?
I might need to open a request for you. Please send me a PM with your name and we will go from there.
Hi, Anon18447. I ended up not hearing back from you on this. I went ahead and completed the interaction. If you do end up needing further support with this, please send me that PM. Thank you.