Community Forum

Ringtone

New Poster

Ringtone

When I set the ringtone on my cell phone for Xfinity Connect it doesn't ring for incoming calls
New Poster

Re: Ringtone

I'm having the same problem.  Haven't been able to fix.

Official Employee

Re: Ringtone

Hello all, thanks for reaching out to our Forums! I'm sorry to hear this ringtone feature is not working on your end. I would be more than happy to further look into and assist you with this. Can you please send me a private message including the full name as it appears on the account and your full name if different?

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Ringtone

Hello @GBrown11 & @Cliff777, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a private message if you still need assistance with this ringtone feature concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Ringtone

I am having the same problem with my ringtone. I can’t access it to even hear what it sounds like.
Official Employee

Re: Ringtone

Hello @Clsmooth1, thanks for reaching out to our Forums! I apologize for the delay and I'm sorry to hear about this ringtone concern. I would be more than happy to further look into and assist you with this. I have responded to your private message and look forward to hearing back from you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Ringtone

Sorry it took me so long to respond back. Thank you for for contacting me so quickly. I followed the processes previously laid out and the app is working exactly as described. Thank you.