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Re: Xfinity Service keeps freezing, this is terrible

New Poster

Re: Xfinity Service keeps freezing, this is terrible

I don't stream, but the basic connect app is terrible. FREEZES all the time on my iphone and ipad. It's junk. I continually delete the app and relaod it. It's been "retrieving account info" for 10 minutes now. I don't live in the woods, it's 2018, should have a better connection. Can NEVER retrieve my emails from my phone, I have to use my laptop. I hate it. And.....you are absolutley right. It's a lot of money for Comcast.

Official Employee

Re: Xfinity Service keeps freezing, this is terrible

Hi ncdesigner, I would like to take a look at this for you, could you please send me a private message with your full name and phone number?

 

Thank you 


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New Poster

Re: Xfinity Service keeps freezing, this is terrible

I'm having the exact same problem.  Were they able to get it fixed for you?

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Official Employee

Re: Xfinity Service keeps freezing, this is terrible

Hi there, nursebetty1969. Thanks for posting! There are a few different things that can cause this trouble with the app. Does this happen while using Wi-Fi and data, or one or the other? 


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New Poster

Re: Xfinity Service keeps freezing, this is terrible

I am also frustrated with the xfinity connect app.  Like the first person, mine freezes up and I delete it, reload it and wait for the next time it repeats this process.  Utter garbage for the iPad.  I never had any problems with the old app.

Official Employee

Re: Xfinity Service keeps freezing, this is terrible

Hi, Lv6. Do issues seem to occur in the app while you're at home and also while you're away from home?


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New Poster

Re: Xfinity Service keeps freezing, this is terrible

It fails when I am away from home on my iPad.  When I am at home I have a pc with outlook on it and rarely use the xfinity App.  The latest problem was that I could not retrieve any new email.  The last date it received was 09/07.  I deleted the application, reloaded it and now it works.  

Official Employee

Re: Xfinity Service keeps freezing, this is terrible

Lv6 - The reason why I'm asking is because if there is a poor wireless connection, it will cause the data that is trying to load within the app have an extremely difficult time. 


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Frequent Visitor

Re: Xfinity Service keeps freezing, this is terrible

This happens to me on my iPad when I am at home. My iPhone does not have any problem retrieving emails on the same WiFi. Deleting and reinstalling the app is not a viable solution.  

 

I look foward to a response. 

 

Thanks, 

 

{Edited PII}

Regular Visitor

Re: Xfinity Service keeps freezing, this is terrible

Aaugh!^*@$, like everyone else, this app is HORRIBLE!!!  I’m lucky if I go 2-days without having to delete and reinstall on my iPhone and iPad.  I love it when I get the request from Xfinity for feedback.  After proving feedback, I end with why do I bother, you’re not going resolve the problem anyway.  I’ve even called Xfinity and they said they would pass the issue along, yeah right into the trash.  

 

Totally frustrasted and disappointed.

Official Employee

Re: Xfinity Service keeps freezing, this is terrible

 

 Hi, dschwarz. Please send me a private message with your name so I can take a look at some information on this end.

 


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Official Employee

Re: Xfinity Service keeps freezing, this is terrible

Hello, ajanase. There absolutely should be steps we can take to rectify this app issue you're experiencing. How long have you been experiencing the problem for?


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Regular Visitor

Re: Xfinity Service keeps freezing, this is terrible

I can’t recall when it began, but it’s been over a month. I work from home and do not have connectivity problems. 

Official Employee

Re: Xfinity Service keeps freezing, this is terrible

Thank you for clarifying, ajanase. Do you have any issues with other apps? For example, the My Account app or the Stream app? 


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Regular Visitor

Re: Xfinity Service keeps freezing, this is terrible

Hello, 

I typically do not use the apps.

Official Employee

Re: Xfinity Service keeps freezing, this is terrible

 

Good morning, ajanase. We might have to submit a request for you regarding this app. Please send me a private message with your name and we'll continue from there. Thanks!


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