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Re: Can’t receive Voice2go phone calls on 2nd iPad

Regular Visitor

Re: Can’t receive Voice2go phone calls on 2nd iPad

I am having the same issue as the original poster - Voice2Go will not ring in, tried three different devices (iPhone and iPad). Phone tech support has not solved the issue, it's been going on for almost 4 months now.

Official Employee

Re: Can’t receive Voice2go phone calls on 2nd iPad

Hi, VGAFA. Welcome and thanks for posting. Which OS version do you currently have on the devices you're using?


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Regular Visitor

Re: Can’t receive Voice2go phone calls on 2nd iPad

iOS 12.1 with the Xfinity Connect app v6.8.4

Official Employee

Re: Can’t receive Voice2go phone calls on 2nd iPad

Thank you. Go ahead and send me a private message with your name. I will likely need to submit a request for you since it has been so ongoing and is happening on multiple devices. There was a known issue for this a while ago, not any longer.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
 

Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Can’t receive Voice2go phone calls on 2nd iPad

Great, thank you!