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Phone app folder

Regular Contributor

Phone app folder

How do you delete a folder that you created on the phone app?
Official Employee

Re: Phone app folder

Hi npd424, 


Unfortunately, you can't delete the folders from the Connect App. The app has limited functionality. If you'd like to make this sort of change, it would have to be done on the web portal and can be accessed here,


Please follow the steps below:

  1. Go to and select Email Envelope from the top navigation bar.
  2. Sign in using your XFINITY username and password.
  3. Click on the the drop down arrow next to the folder you'd like to delete in the left-hand Mailboxes navigation bar, and click on delete. 

I hope this helps.