Nothing changed on my phone in the last 2 days but notifications stopped. The red circle with message count doesn't appear nor does the preview notice of the email show up on the screen.
I checked all the notification settings in the app and in my iphone, they are all turned on.
I uninstalled and reinstalled the app.
What gives? Why isn't the app working suddently?
Hi all, are you able to log into the Connect app and view your emails and just the notifications not working?
That was my issue. I could check the mail but my notification stopped working. I followed up to my original post saying that after logging out, uninstalling, rebooting, reinstalling, and logging back in for the 3rd time (the next day) it ended up working again. But when it happened, absolutely nothing changed on my phone. It just stopped notifying me of new email. No noise, no little envelope on the top bar of my phone. Strange.
New iPad Pro 10.5. Still no notifications! Also get a login error on both iPhone 6+ and iPad. Pull down and then messages come through. I’m getting tired of having to remove and reinstall. Turning into Microsoft headaches!
Hi @kpecky. Have you tried to uninstall the app from IOS, restart your phone, then download and install again?
What are you talking about uninstall?
Somemtimes when a comcast agent sends me a test email the red cirlce with the number shows
on the envelope .Other times i have alot of inbox emails but Not Notification I have been calling comcast for months and i get a diffenent answer agents
I have outlook and I get notification sound when New email arrives
I cannot understand why comcastcannot fix this Issue
I believe it has some thing ot do with the New AppSuite
I use Comcast for my important emails and I would always get a beep when my mail arrives, plus it would put a little icon in the top bar if my phone's main screen. Both of those suddenly stopped working.
I restarted my phone. Nothing. I uninstalled the app and reinstalled the app. Nothing. I went to Settings then Notification Preferences and Email alert Sound is On.