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No Emails

jewell217
New Poster
‎12-09-2019 02:23 PM

No Emails

I haven’t received any emails in several days. Any idea why???
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ComcastTambrey
Official Employee
‎12-18-2019 09:49 AM

Re: No Emails

Hello, jewell217! Welcome to the Xfinity Forums. 
We understand how important it is to get the emails you are expecting, so I would love to help you get this figured out.
Can you provide a little more detail about what you are experiencing?
Are you using the Connect app or our web portal?
Are you using any 3rd party mail services such as Mac Mail or Outlook?
What kind of troubleshooting have you already tried on your own?

I look forward to your reply so I can help!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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T-Thiz
New Poster
‎12-23-2019 05:03 AM

Re: No Emails

I have not either I even tried logging of and back in
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T-Thiz
New Poster
‎12-23-2019 05:18 AM

Re: No Emails

I just seen that somehow someone got into my account and marked the forward all messages and there was a gmail email address entered in.... not happy
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bwhitlock1
Regular Visitor
‎12-27-2019 06:44 AM

Re: No Emails

May I ask how you found your problem? I have went through every email issue and followed the instructions I received in the past and I can’t find where my emails are. I’m only missing the ones from last night and this morning.
Thanks
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