Hello, jewell217! Welcome to the Xfinity Forums.
We understand how important it is to get the emails you are expecting, so I would love to help you get this figured out.
Can you provide a little more detail about what you are experiencing?
Are you using the Connect app or our web portal?
Are you using any 3rd party mail services such as Mac Mail or Outlook?
What kind of troubleshooting have you already tried on your own?
I look forward to your reply so I can help!