Community Forum

Name change. I am not Gail!

Alice62
New Poster

Name change. I am not Gail!

How do I change the display name on my Xfinity Connect App? I don't have this problem on my PC, only on my phone.
BruceW
Gold Problem Solver

Re: Name change. I am not Gail!

In a web browser on a desktop or laptop, open an Xfinity Connect "Compose" window ( https://connect.xfinity.com/ ). Then:

  1. Click the "From" address to open the drop-down
  2. Click "Edit names"
  3. In the "Edit real names" box, tick the checkbox
  4. Type the name you want to appear in "From"
  5. Click Save

If you don't have access to a desktop or laptop, you might be able to follow the steps above by using a web browser's "Desktop site" function on a mobile device.

 

After making this change it may take a while, possibly an hour or more, for the name to appear in the Xfinity Connect app.

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