Great description of the issue I am also experiencing. On my iPad (ios 11.1) I selected Xfinity Settings, Log Out. It exited to a "Get Started" screen. Selected "Get Started". Logged back in. All my "No recipient" and "No subject" emails filled with content. Originally my Android (Note 8 OS 7.1.1) phone had the same problem but not today. So all the "No recipient" emails missing content on the iPad had content on the Android. However, when I refreshed the spinner went forever. Log Out. Log in. No spinner. Compose a message to myself from myself. Send it. The new email appeared on both my iPad and Android. Sent an email to myself from GMAIL, one with text only and one with a pic. Both worked. No idea if it will still work tomorrow. So to recap, to get emails today I log out of the app and log back in.
They certainly could use a better test team. Just wanted to update that logging out and back in worked until midnite. All emails on the ipad today say "no recipient" and "no subject". Android is better but spinner runs for a very long time. On iPad spinner runs forever next to the Email icon. And when I pull down on screen to refresh the email it also says Updating with another spinner shows up and runs forever. I checked my battery usage and for last 24 hours it doesn't show Connect at all which seems odd.
Hi @clentin, I can look further into your escalation with support, please first and last name, full street address, and the phone number or account number associated with your in a private message and we can start there.
@ldinpa, I haven't received a private message from you, but would like to make sure your issues are addressed as well. Can you also, please try sending a private message to me and I will research your account on the backend.
Hey @Tr713, Sorry for the frustration. Please verify your first and last name, full street address, and the phone number or account number associated with your current services in a private message.
@Annahums, you shouldn't have to do this to access your emails. Like the others affected, I'd like to review your account as well. If you can verify your account information through a private message I am more than happy to assist you as well.
@all, if this is something that is being investigated by our engineers, I will create an escalation ticket so that once a resolution is found, all of your accounts are included on a fix. Sorry for the inconvenience.
The issue I seem to have with the CONNECT APP is that the email doesn't seem to refresh from a WiFI connection that's not MINE. Regardless if it's an Xfinity WiFi on someone's modem or a WiFi supplied by a source other than Comcast. It's been this way for maybe better part of the month and likely longer.
I use the app with an iPhone 7 and iOS 11 -
It would be good to have it function as it should. The i7 refreshes without attention on MY OWNED MODEM and router.
I have been having the exact same issue since the Oct 2017 update, but only when connected over wifi. The app works flawlessly when using a data connection. But it used to work flawlessly prior to the Oct 2017 over wireless as well, so what changed? Sometimes wireless is your only option so this needs to get fixed. I just uninstalled and reinstalled the app and it didn't help.
Kdinn I haven’t really paid attention to performance on WiFi vs cell data but I’ll run a little testing on that myself and see if it makes any difference and then report back. Thanks!
I agree with you ldinpa. Maybe the difference I am seeing over cellular is due to my phone being an Android rather than an iPhone. However this degradation in the connect app seems to have happened for me with an app update that occurred last October, I believe it was the one that introduced the "Auto-Download Message Content" setting. I've tried both with that setting turned on and turned off and it doesn't make any difference in my performance over wifi.
Unfortunately this happens all too regularly. The mobile email app has never worked well on my S6 - you see the previews, but the app always grinds/hangs when you try to display the full content of any email. Refreshes are hit & miss at best, and more than a few downright crazy bugs and odd or broken implementations. I always wind up going to the web mail to do things - simply can't rely on the mobile app...
Had the same problems so I started deleting emails on my pc. Went to my phone and it finally worked today!! Thanks for the info I got from this post