Over the last 2 days my wife and I have had several times where we are unable to get email on the Xfinity Connect, with an error message like "Unable to complete request at this time." I've never seen this error before. Is there any known problem?
Gs5 phone. Connect App unable to refresh email. Last 2 days. unable to complete your request... Get on the actual computer and I get everything! :/
Same problem here. I powered down and turned off phone. No success with email. I uninstalled and reinstalled app. No success. I phoned xfnity customer service and spoke with a very polite service rep...but no success. I can get onto my email on my samsung android on via the mobile internet, but not via the xfinity app. Then I logged onto my xfinity email account via my laptop and went to the last message which had been opened when the problem began (from a facebook group) and deleted that message and when I went back to my android phone, tah dah...I could access my email via the app. Try going in via a laptop and deleting the last email you were able to open prior to the problem and maybe that will help you...I hope so.
I have removed app from android (LG K7) reinstalled but after a half hour it starts to displaying error message again.
I am able to read email from the android app that came with my phone.
Actually over the long haul I've had pretty good luck with the connect app. The last 2 days though it's definitely tried my patience.
Same deal here. iPhone 6S, current IOS. Logging off and on seems to fix for awhile. Also no longer seeing an unopened mail count when the app is not open above the icon on the iPhone. Webmail is working fine, so is using Outlook.
What gives? Nothing from anyone at Comcast. I also noticed that when this started over the weekend, the mail layout looked different within the app one time.
Having same problems for a few days. It is now 2/5. I found out that a time sensitive email I thought I sent 4 days ago is sitting in drafts and I was still unable to send as of this morning. I uninstalled and reinstalled the app and now it looks like it has dumped all of my messages from every box and still won't send. This has to be a comcast issue. Hope it is fixed soon and that I can get my emails back.
posted on the other discussion, but hoping that someone from xfinity will actually see this and and answer one of them. so here is my message again: me too, although it connects. driving me nuts to have that come up every time when I try to get mail. using ipad air.
Same problem, for about a week. iPhone 6 and iPad Air 2 running current IOS. Every once in a while the problem seems fixed (more so on the iPad than iPhone), but it is random -- unconnected to rebooting the devices, signing out and back in, etc. -- and never lasts beyond that specific session, i.e., the next time I open the app to check email even if it is just 10 minutes later the problem is back.
Doesn't anyone from Comcast monitor these forums????
I have been having problems retrieving email on both my iPad mini and Samsung Galaxy S7 Edge. The mini hasn't loaded email since 6/26/17. The Samsung would load the inbox but when I try to open an individual email, it times out. I uninstalled and re-installed on my Samsung and now it times out when I try to log in. I am no longer an Xfinity customer (not by choice, moved out of area) - but that was 5 months ago and never an issue before. The message on the phone is - well look at that, it is working! Of course it is, I found the time to figure out what is going on.
So - folks try uninstalling and re-installing!
Ever since the web-based email upgrade, I have been having constant blue spinning circles. When it finally stops spinning, nothing happens. I have to refresh the screen again, to get new email messages to appear. Galaxy S8 New web app is miserable, too.
I truly believe that they are trying to get us all to switch to Gmail. There is no profit in managing email. If they no longer have to deal with email, problem solved.
Have you tried clearing cache and cookies on your default browser? The app utilizes the browser to jump to populate the data. Please clear the temporary files and let me know if that helps.
No change. Blue circle still spins, no update until second screen refresh.
rchristy, let me take a closer look. Shoot me a private message with your full name and address so I can help.
The issue you're having will need to be escalated to our advanced repair team for further investigation. Can you please send me a private message with the email address you are using to log into the Connect app so I can get this escalated?
To send a private message click on my name "ComcastChe", then click private message me.
ComcastChe: Trying to send you a PM on PC platform isn't working either. When signed in to forum and clicking on your name I see your info, badges, etc. but NO option that will allow me to send you a PM. This is ridiculous since I know PM's can be sent on this forum so I have no idea what's going on. I tried to post a screen shot of what I'm seeing in this reply but it looks like I can't do that either.
Well after reading other posts about people not being able to send PM's to you I guess I better understand what's going on. Okay, comcast employees don't want unsolicited PM's. I get that. In this case you asked me to send you the PM and for whatever reason the system still will NOT let me do that. Let me know whenever you turn off whatever filter you've got blocking me here and I'll send you whatever you need to look in to the mobile app issue further.