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Mobile app for Android message header name of author

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Mobile app for Android message header name of author

I have the Xfinity Connect mobile app for my Android phone. The author name is different from the mobile app than from the Connect app on my PC.  How can I get them to be the same?  Email preferences are correct but does not populate to the mobile app.  As well the author name on the mobile app comes across in all caps - and it's not my name which is awkward