For the past few days, everytime I go to check my email on Xfinity Connect, I get the following message:
"Error. We cannot find your text messages. Please check back later. Logging out and back in to the app may resolve the issue. If the problem persists, please contact Customer Care through the Help section in Settings. (409)."
I don't get texts through Xfinity, I've logged out and back in, and I've sent a note in the Help section of settings. Still getting this message. Anyone else???
Hello all, this message means that your server cannot be found or there is an error in reading your credentials. Have you tried signing out of the app and signing back into it? Also please try removing the app all together and then download it again to have the back end system sync up with your app.
I logged out and back in, then I deleted the app and reinstalled it and I still get the error message? Any other suggestions? How about someone at xfinity fix the app since this just started about 2 updates ago!
Uurgh wrote: I logged out and back in, then I deleted the app and reinstalled it and I still get the error message? Any other suggestions? How about someone at xfinity fix the app since this just started about 2 updates ago!
Do you only have the issue when sending mail through the app? Have you tried using the website to execute this task? Do you have more than one username on your account to test with to see if you get the same error?
I can help look into this for you. What type of device are you using? Can you verify the current version of the app that is installed?
Sorry for the delayed response. Are you still having issues? If so what type of device are you using? What version of the app do you have installed?
I was able to access your account using the email address registered on the forums. I've done some troubleshooting on the backend to see if I could get your issues resolved. The last thing I need to do is remove the phone number from the backend so you can log in again to see if you're still getting the same error code still.
Is there any way you could confirm the mobile phone number through a private message? To send a private message click on my name "ComcastChe", then click private message me. Thanks.
I’m having the same problem. Apparently, this is nit an isolated issue. For me it only happens on my iPad Air. On my Samsung 8, it’s working fine.