Community Forum

Error message regarding text messages

New Poster

Error message regarding text messages

For the past few days, everytime I go to check my email on Xfinity Connect, I get the following message:

"Error.  We cannot find your text messages.  Please check back later.  Logging out and back in to the app may resolve the issue.  If the problem persists, please contact Customer Care through the Help section in Settings. (409)."

 

I don't get texts through Xfinity, I've logged out and back in, and I've sent a note in the Help section of settings.   Still getting this message.  Anyone else???

New Poster

Re: Error message regarding text messages

Yes going thru it right now
Official Employee

Re: Error message regarding text messages

Hello all, this message means that your server cannot be found or there is an error in reading your credentials. Have you tried signing out of the app and signing back into it? Also please try removing the app all together and then download it again to have the back end system sync up with your app. 

New Poster

Re: Error message regarding text messages

I logged out and back in, then I deleted the app and reinstalled it and I still get the error message?  Any other suggestions?  How about someone at xfinity fix the app since this just started about 2 updates ago!

Official Employee

Re: Error message regarding text messages

 

Uurgh wrote: I logged out and back in, then I deleted the app and reinstalled it and I still get the error message?  Any other suggestions?  How about someone at xfinity fix the app since this just started about 2 updates ago!

 

Do you only have the issue when sending mail through the app? Have you tried using the website to execute this task? Do you have more than one username on your account to test with to see if you get the same error? 

New Poster

Re: Error message regarding text messages

I have the same message. I have tried everything.
Can anyone help with this issue.
Official Employee

Re: Error message regarding text messages

Hi Coop2821,

 

I can help look into this for you. What type of device are you using? Can you verify the current version of the app that is installed? 

Contributor

Re: Error message regarding text messages

I’ve been having the same exact problem coop has and have done all the things you have suggested to no avail
Contributor

Re: Error message regarding text messages

Me too
Official Employee

Re: Error message regarding text messages

Hi tomanynames, 

 

Sorry for the delayed response. Are you still having issues? If so what type of device are you using? What version of the app do you have installed?

Contributor

Re: Error message regarding text messages

Hi. I’m using comcast connect app on my Verizon iPhone
Official Employee

Re: Error message regarding text messages

Hey tomanynames,

 

I was able to access your account using the email address registered on the forums. I've done some troubleshooting on the backend to see if I could get your issues resolved. The last thing I need to do is remove the phone number from the backend so you can log in again to see if you're still getting the same error code still. 

 

Is there any way you could confirm the mobile phone number through a private message? To send a private message click on my name "ComcastChe", then click private message me. Thanks. 

New Poster

Re: Error message regarding text messages

I have the same error. I have done The log in and out and reinstall, and still have the error. I’m using Verizon iPhone. Email is working.
New Poster

Re: Error message regarding text messages

I have the same error.  Has to be a Comcast problem with so many of us getting the same error.  I have reinstalled, logged off, etc to no avail.

New Poster

Re: Error message regarding text messages

Did that done that no effect. I NEED HELP!

Tags (3)
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New Poster

Re: Error message regarding text messages

Getting the same message!  A nuisance to delete each time

 

New Poster

Re: Error message regarding text messages

I’m having the same problem. Apparently, this is nit an isolated issue. For me it only happens on my iPad Air. On my Samsung 8, it’s working fine. 

New Poster

Re: Error message regarding text messages

Same issue. I think my problem started with the latest IOS update. I have a Apple 7 on Verizon. The tech answers are worthless. 

Regular Visitor

Re: Error message regarding text messages

Same issue for months on both iPhone 8 Plus and Samsung Note 4. Logged out, logged in, uninstalled, reinstalled, restarted after uninstall, everything on both devices and the text messages do not work. Please help. I also submitted this info on the review section on this app and sent several messages regarding this.
Regular Visitor

Re: Error message regarding text messages

I’m also getting this error call customer care and received no help
Can anyone help?
Regular Visitor

Re: Error message regarding text messages

This worked for me. What I did was I deleted the app then I shut off my iPhone 8. Then downloaded the app again and so far so good. Might be that the app was fixed prior but just wanted to give heads up of what I did.
New Poster

Re: Error message regarding text messages

I am having the same issue. Nothing has worked.