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Not getting emails
Official Employee

Re: Emails

Hi Hugh13, 


Thank you for posting to the Xfinity Forums to make us aware of the issue you are having with your emails. We's be happy to help get down to the bottom of this. 

  1. What type of device are you using? 
  2. Are you using the Xfinity Connect App? 
  3. If you log into the Xfinity Connect Portal, are you able to see the messages there? 
  4. Is this only affecting messages from specific people, or is this affecting all incoming email messages? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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