Hello All, Can you confirm if you are experiencing the same outbox pending issue when sending from our Xfinity Connect Web Portal for email? Also, does this occur over both WiFi and cellular data?
Thanks for responding, Nick. Are you getting any particular error message?
Thanks for letting us know. I'd like to help get a ticket created so we can look further into this. Can you send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message.
Ok, we appreciate you confirming! We apologize about any inconvenience or frustration this is causing, but would be more than happy to further look into this on our end. In order to do so, please send me a private message including the full name as it appears on the account and your full name if different.
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
Sorry for the delay. Can you please make sure you are signed in, and then check the top right corner for the option to send a private message?
csclark, I'd be happy to help. Please send me a PM with your first and last name.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
ndemiro and LastCzechmate, it looks like you're both speaking with ComcastChe in a PM. Please continue to work with her there towards a resolution for these issues.
LastCzechmate, I'm glad to hear that the issues seem to be resolved. I do see that ComcastChe responded back to you on Sunday, but we never heard back.
If there's anything else you need help with, please let us know.
Have you tried to use the email on a non-Apple device?
Thank you for clarifying. I would be happy to help troubleshoot further, but we would need to continue in a PM so we can go over the account details. Can you please send me a PM with your first/last name?
Very interesting. I have been sending emails to people on my iPhone and get a response from someone saying that this should not have gone to them. Somehow when I send the email, it is adding other addresses. Crazy.
Hi, LastCzechmate and ndemiro. We will continue assisting you to try and get to the bottom of what you're experiencing. LastCzechmate - When you go to compose a new message, does it seem to automatically populate the extra names/group that it seems to be sending the emails to or does that only seem to occur after you attempt to manually fill out one specific recipient?
Have you attempted to compose any test emails (to yourself for example) to see if the issue with unwanted recipients being added continues, ndemiro?