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Email retrieval

New Poster

Email retrieval

When I search for an email it appears but bounces so I cannot click on it. Even when I can, the message apppears briefly, and then disappears and message  “no message selected” comes where message should be. this occurs on both my ipad and iphone.

Valued Contributor

Re: Email retrieval

How are you accessing your email?  On what devices does this not work?

Joe V
(not a Comcast employee, just another paying customer)
New Poster

Re: Email retrieval

On ipad and iphone

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New Poster

Re: Email retrieval

On my iPhone and my Ipad I can retrieve the emails but when I do a search, emails bounce up towards the search bar so that I cannot tap and open them