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Email not loading (Xfinity Connect app on iPhone)

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Email not loading (Xfinity Connect app on iPhone)

I keep thinking this will be fixed soon, but it’s been months now that my Comcast email is either slow to load, freezes, or won’t load at all. Lately I also can’t reply or forward emails. The app is on an iPhone 7 iOS 13.6.1. This has been going on for nearly a year & has persisted through multiple iOS updates. I’ve logged off & back on. I’ve uninstalled & reinstalled the app. No change. I’ve seen others post about similar issues & Comcast says to start a new post. So here I go. Anyone had any luck?
zacharytaylor
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Re: Email not loading (Xfinity Connect app on iPhone)

Having same issue
Sierrasport
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Re: Email not loading (Xfinity Connect app on iPhone)

I’ve been having the same issue. I’ve been trying to learn patience, but it often takes 60-90 seconds to load and “un-freeze” so that I can scroll and view my email. Instead, I’m gradually moving accounts and subscriptions over to a Gmail account, which loads and refreshes in 1-2 seconds. I wish Comcast/Xfinity would correct this, but it’s been like this for so long that I don’t give it much hope.
Kssn33
New Poster

Re: Email not loading (Xfinity Connect app on iPhone)

Same issue here
Cant see my old emails...and cant get to them...I NEED to see them
This is crazy
Anyone???
Know whats going on