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Email messages to .church extension

Frequent Visitor

Email messages to .church extension

I am unable to send messages from my IPhone or IPad to anyone who has a .church extension. This problem started sometime in the last 2 weeks, probably with new release of xfinity connect. I do not have problem on my laptop. My wife uses aol on her identical IPhone/IPad and does not have any problem either, so it must be the xfinity connect application. I tried deleting from both devices, but when I reload I still have the problem. I get a message that address does not appear to be valid and that it must be changed. The addresses are valid.   An example would be: <Edited>

Official Employee

Re: Email messages to .church extension

Hello, davegarmus! Welcome to the Xfinity Forums. 

I would like to take a closer look into this issue with your email as it sounds like it may be more of a security or permissions issue. Please send me a private message with your first and last name as well as your full service address and email so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Frequent Visitor

Re: Email messages to .church extension

I was unable to send a private response with my full name and address  I assume this gets posted. 

The problem still exists. I am unable to send any messages that contains any addressee with a .church extension in my Xfinity Connect application on my IPad or IPhone.

Official Employee

Re: Email messages to .church extension

Are you having troubles finding the button to private message me or are you getting an error message when you try to send me a PM? If needs be, I can send you a PM first if you would like.

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!