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Connect app not receiving calls

Regular Visitor

Connect app not receiving calls

I'm on an I phone 6s software 10.3, I have deleted and reinstalled the connect app and I still cannot access incoming calls. I can call out from the app but can be in my house with the phone ringing and the app gets nothing.
Official Employee

Re: Connect app not receiving calls

Hello Cobekit. I can assist with reviewing your provisioning for the Voice2Go service not ringing inbound through the XFINITY Connect app. Please send me a private message and include your full name, service address, and account number so I can assist you. 

Official Employee

Re: Connect app not receiving calls

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