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Connect App does not respond

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Connect App does not respond

I have the Xfinity Connect app installed on my Galaxy J7 Neo. But, when I have my Xfinity wifi network connected, the app says "network could not be detected, please try again later". I know the wifi is connected because ALL other apps use it with no problems. Both before and after I get the popup from the Connect app.
I have to tap "tap to try again" 6 to 7 times before the app goes through if then. Otherwise, I have to use my phone data to access it. And BTW, that method gies through right away on first try.
This is not a good situation.

P.S. tried to upload file, but would not take.