Xfinity is not customer user friendly at all. They never ask first. I use the texting feature faithfully. I was actually one of the people years ago requesting it because people kept texting my landline and I wasn't getting any notifications, nor were they getting any error messages. This feature is one of the reasons why I was telling people about Xfinity. I said even though their services are high, the texting feature along with getting a voice transcript is what I used the most. I really need this feature.
I totally agree. The texting feature has really saved my bacon on numerous occasions where nothing else was going to get the job done. It's a shame that they are being so high-handed and without even an explanation.