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Cannot open mp4 videos

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Regular Visitor

Cannot open mp4 videos

Using the Xfinity Connect app, mp4 files display a black screen when opening them from email.  I am using an iPad Air2.  My wife can view the files on her iPad Air2.  She is not using Xfinity Connect.  This is a recent, over the past week, issue.  

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New Poster

Re: Cannot open mp4 videos

I’m having the same problem.  

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New Poster

Re: Cannot open mp4 videos

I am also having the same issue.  Having people send videos via text in the meantime. Did u happen to find a resolution?  Thanks

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Regular Visitor

Re: Cannot open mp4 videos

I reported this issue to Xfinity two months ago and it was elevated in their reporting channels.  They have not resolved the problem, I still cannot open mp4 videos.

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New Poster

Re: Cannot open mp4 videos

FRUSTRATING!   Thank you for reaching out

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New Poster

Re: Cannot open mp4 videos

Still no response or reply from Comcast for a fix.

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New Poster

Re: Cannot open mp4 videos

Brutal.  You wonder how many people are suffering this frustration?