Community Forum

Can't get to my email

New Poster

Can't get to my email

I can't get to my email at all. Using a browser I'm just repeatedly lead back to the access my account page. In xfinity connect it keeps loading without ever getting anywhere. I have an important email I need to get to. What can I do?

Problem Solver

Re: Can't get to my email

Have you tried different browsers?

Joe V
(not a Comcast employee, just another paying customer)
New Poster

Re: Can't get to my email

Yes, I've tried Google chrome, internet explorer & firefox.

Regular Visitor

Re: Can't get to my email

I'm having the same problem. I use Netgear and it seems to work with everything except Xfinity sites. I have the same problem using my wifi. I used an xfinty hotspot to check my email and it worked. It's got to be a modem problem
Regular Visitor

Re: Can't get to my email

UPDATE.

I powered down my modem and plugged back in. Now working. You might want to try this. Good Luck.