I have an annoying problem with the Xfinity Connect App and my two Xfinity numbers. Basically nothing rings on the app where it is supposed to. No one at the Comcast help desk seems to be able to solve it, so I am hoping someone here can. For simplicity, let’s use the following:
My “main” Xfinity voice number is 0438 and it is associated with the primary user, me.
I have a “personal” number 9591 which is associated with an unrestricted secondary user we’ll call “helper.”
When I login to My-Account as either ME or HELPER, and set voice preferences, both numbers are checked as ringing both at home and on the Xfinity Connect App, and the correct number is listed for each user.
Now here are the problems:
Here’s what I have tried to fix this:
As noted everything else about the Connect App is working fine, I just can’t receive calls at the correct number when logged in as a particular user. Doesn’t seem to make much sense, but I suspect there is a fix somewhere. Thoughts?
After a bit more experimenting it seems like this is more a problem with push notifications. Incoming calls will ring if the App is actually running at the time, but I do not always receive a push notification of an incoming call if the app is not running. Other push notifications for the app (email, text, etc) work as expected, but push notifications for incoming calls only seem to come for one user (not the primary user) no matter what device is used. It's a bit of a pain, but is workable.
Nope, nothing. "Helper's" phone still rings and/or gets a push notification when the main number is called whether or not app is running, gets nothing from his number unless app is running. Main number phone gets nothing(no ring, no push notification) unless the app is running. Same behavior no matter what device each person uses to log on. Makes no sense.
Nope, nothing. I've given up trying to use the app to receive calls. I can use it to make calls and I receive the voicemails if someone calls either of the numbers, but I can't answer calls unless I have the app running, which I usually don't. No bfd for me since I don't get a lot of calls and I can answer the voicemails quickly. Still disappointing.
Same issue. Nothing happens even if I have the app open. I had someone call me and it went straight to VM. All my push notifications are enabled. I'm probably just going to discontinue phone service with Comcast at this point. The phone is pointless if no one can call reach me.